Before starting the exchange process please check our website to see if we have your desired size / style in stock. If we do not please email our customer service team to find out when these will be restocked at [email protected]. As per the Shoe
As per the Shoe Care notes on the website and inside the shoe box, customers are kindly asked to try on their new shoes for the first time with a shoe horn and on carpet. This is to protect the heel and stop the bottom of the soles being scuffed on a
Customers outside of the UK will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due prior to or at the point of delivery. LANX are not liable for these charges. If you are unsure
If for any reason you are not completely satisfied with any product you have ordered from us, simply read the information below, then contact us as set out below. Before contacting LANX please do consider how long you have had your shoes for and whet
Christmas present orders: Items purchased between the 1st of November up to the 24th of December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 31st of January. Customers may request an exchange for
You can bring your LANX products in to our Whalley Warehouse Shop and hand them over to a member of staff. No paperwork is required and our regular returns & exchange policy applies. Please note we only allow returns or exchanges at our Manchester No
Please follow this link to our returns portal to process your exchange. Before doing so please read the notes below. The exchange process you are about to follow requires you to print a shipping label. However, if you do not have a printer simply sho
You can bring your LANX products in to our Whalley Warehouse Shop and hand them over to a member of staff. No paperwork is required and our regular returns & exchange policy applies. Please note we only allow returns or exchanges at our Manchester No
Please follow this link to our returns portal. Before doing so please read the notes below. The returns process you are about to follow requires you to print a shipping label. However, if you do not have a printer a QR code can be requested. You will
Please note all returns are processed as quickly as possible but please allow 7 working days for your return to be processed. You will be notified once your refund has been processed by email. If you haven’t received a refund yet but have received a
All international customers must pay for their goods to be returned for a refund or exchange.If you would like to exchange your item you will be required to pay the new postage fees (we only offer free exchanges for UK customers).You must include you
If you wish to return a faulty or incorrect item please email the customer service team with your; name, mobile, order number, pictures and a brief explanation to [email protected]. We will then reply and confirm what to do next.Please do not ret