RETURNS & EXCHANGES

UNITED KINGDOM - EXCHANGES

Before starting the exchange process please check our website to see if we have your desired size / style in stock. If we do not please email our customer service team to find out when these will be restocked at [email protected]. As per the Shoe

UNITED KINGDOM - RETURN FOR REFUND

As per the Shoe Care notes on the website and inside the shoe box, customers are kindly asked to try on their new shoes for the first time with a shoe horn and on carpet. This is to protect the heel and stop the bottom of the soles being scuffed on a

REST OF THE WORLD - RETURNS & EXCHANGES

Customers outside of the UK will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due prior to or at the point of delivery. LANX are not liable for these charges. If you are unsure

FAULTY & INCORRECT ITEMS

If for any reason you are not completely satisfied with any product you have ordered from us, simply read the information below, then contact us as set out below. Before contacting LANX please do consider how long you have had your shoes for and whet

INSTORE RETURN FOR EXCHANGE

You can bring your LANX products in to our Whalley Warehouse Shop and hand them over to a member of staff. No paperwork is required and our regular returns & exchange policy applies. Please note we only allow returns or exchanges at our Manchester No

ONLINE RETURN FOR REFUND

Please follow this link to our returns portal. Before doing so please read the notes below. The returns process you are about to follow requires you to print a shipping label. However, if you do not have a printer a QR code can be requested. You will

ONLINE RETURN FOR EXCHANGE

Please follow this link to our returns portal to process your exchange. Before doing so please read the notes below. The exchange process you are about to follow requires you to print a shipping label. However, if you do not have a printer simply sho

INSTORE RETURN FOR REFUND

LATE OR MISSING REFUND

Please note all returns are processed as quickly as possible but please allow 7 working days for your return to be processed. You will be notified once your refund has been processed by email. If you haven’t received a refund yet but have received a

HOW TO RETURN INTERNATIONAL ORDERS

All international customers must pay for their goods to be returned for a refund or exchange.If you would like to exchange your item you will be required to pay the new postage fees (we only offer free exchanges for UK customers).You must include you

HOW TO RETURN FAULTY OR DAMAGED ITEMS

If you wish to return a faulty or incorrect item please email the customer service team with your; name, mobile, order number, pictures and a brief explanation to [email protected]. We will then reply and confirm what to do next.Please do not ret

HOW DO I ENSURE MY RETURN IS CORRECTLY PROCESSED WHEN USING THE RETURN PORTAL?

When using our return portal, ensure you enter your order number correctly, including any required prefixes such as #LXW, to complete the return process smoothly. This helps ensure the correct identification and processing of your return request.

WHAT SHOULD I DO IF MY ORDER IS RETURNED DUE TO AN INCORRECT ADDRESS?

If your order is returned to us because of an incorrect address, we will arrange for it to be resent using an alternate courier once it reaches our headquarters. You can confirm if the original address should be used again, or provide a new address f

RETURNING MULTIPLE ORDERS

To access our returns portal and start a return, please click here

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS INTO ONE PARCEL?

Unfortunately not, you can't return multiple items from different orders in one package. Each order must be processed individually through our returns portal. Use the specific order number linked to each purchase, and you'll receive separate prepaid