RETURNS & EXCHANGES
ACCESS OUR RETURNS PORTAL
To access our returns portal and start a return, please click here
HOW TO RETURN A FAULTY OR DAMAGED ITEM
If your footwear has developed a fault, we're here to help. If your item is less than 12 months old from the date of purchase and you believe it has a manufacturing fault or defect, you can submit a warranty claim through our Warranty Portal. Before
ONLINE RETURN FOR REFUND
Please use the link below to access our Returns Portal. Before starting your return, please take a moment to read the important information below. https://returns.lanxshoes.com/#/. Important Information
ONLINE RETURN FOR EXCHANGE
Please follow this link to our returns portal to process your exchange. Before doing so please read the notes below. All items should be sent back to LANX in one parcel where possible, if you are unable to do this please contact us before starting th
INSTORE RETURNS
You can bring your LANX products in to our Whalley Warehouse Shop and hand them over to a member of staff who will process your refund or exchange. Our regular returns & exchange policy applies. Please note we only allow returns or exchanges at our M
REST OF THE WORLD - RETURNS & EXCHANGES
If you’re returning an order from outside the UK, you are responsible for arranging and paying for your return postage. LANX does not provide international return labels. Standard returns must be requested within 30 days of delivery. Items must be un
LATE OR MISSING REFUND
Please allow 7-10 working days for your return to be processed from the date it is received back at LANX HQ. You will be notified once your refund has been processed by email. If you haven’t received a refund within 5 working days of receiving a conf
CHRISTMAS RETURNS POLICY
Buying a Christmas gift? Our extended Christmas returns period gives you extra time to arrange a refund or exchange. Items purchased between 1 November and 24 December 2026 inclusive can be returned for an exchange until 31 January 2027 (Refund reque