How To Return International OrdersUpdated 23 days ago
All international customers must pay for their goods to be returned for a refund or exchange.
If you would like to exchange your item you will be required to pay the new postage fees (we only offer free exchanges for UK customers).
You must include your name, full address, contact phone number, and contact email address on the outside of your parcel. This is in case the parcel needs to be returned to you during transit.
Please mark clearly on the outer carton "UK RETURNED GOODS". Failure to do this may result in additional charges being levied, as well as a possible delay in your parcel reaching us, resulting in a delay with your refund being processed.
You must write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as we will not accept parcels that incur duty charges. You must also tick the returned goods box on the customs declaration documents. If this box is not ticked we will recover the costs from you or return the shoes to you.
We would also advise that you attach your original duties and taxes paid receipt to the outside of your parcel being returned back to LANX in a clear plastic pouch. You will have paid this when the goods originally entered your county. This will inform UK Customs that the products in the parcel have already incurred customs and duties charges entering your country, therefore as these same products are being returned they should not incur additional import charges to re-enter the UK.
Please note: socks and laces which have been removed from the packaging are non-refundable and cannot be exchanged. The RRP of these items will be deducted from any refund you would receive for your returned goods.
Please note: gift cards and shoe care products are non-refundable and cannot be exchanged.
INTERNATIONAL RETURNS POSTAL ADDRESS
The address you need to return your goods to is below;
LANX, Unit 29-30, Mitton Rd Business Park, Mitton Rd, Whalley, Lancashire, BB7 9YE, England, United Kingdom.
If you require any additional assistance then please reach out to our customer service team at [email protected]