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What is the procedure if I purchase online but want to take items home from the store?
While it's not standard practice, our team can assist with online orders if you visit a store and wish to take items home directly. They can fulfill your order on-site and hand the goods over to you, ensuring convenience for your shopping experience.
Are you open during holidays?
We confirm that our store is open as usual on bank holidays and weekends. Please check our website or contact us for specific opening times on different days.
How do I ensure my return is correctly processed when using the return portal?
When using our return portal, ensure you enter your order number correctly, including any required prefixes such as #LXW, to complete the return process smoothly. This helps ensure the correct identification and processing of your return request.
How can I use my Blue Light Card discount?
Customers with a Blue Light Card can enjoy a discount on purchases from our store. By searching for LANX in your Blue Light app, you can find and apply the discount code at checkout to avail the offer. This allows us to extend our gratitude to those
What should I do if I did not receive an order confirmation email?
If you did not receive an order confirmation email, it might be due to using a different email address when placing your order. To retrieve your order details, please check any alternative email accounts you may have used. If you cannot find the emai
What should I do if my order is returned due to an incorrect address?
If your order is returned to us because of an incorrect address, we will arrange for it to be resent using an alternate courier once it reaches our headquarters. You can confirm if the original address should be used again, or provide a new address f