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Back Door Sale
Sale items are available online or instore at the same prices. The back door sale starts on Wednesday the 16th of July and will run for a limited time only. Customers are not able to collect from the store if their order was placed online during the
Manufacturers warranty
We now offer a standard 12 months warranty on all of our products. normal wear and tear may not be covered and on completion of a successful warranty claim, there will be nothing to pay. VIP and gold members will benefit from an additional 6 months w
Ad hoc info
Customers cannot download their own invoice or vat receipts from their account and they must speak to a member of the customer service team to manually generate this.
Returning items
Items can only be returned if they have not been worn outside as per our terms and conditions. The only exception to this would be faulty items. All items should be returned in the same condition as they were received.
Can I combine returns from different orders into one parcel?
Unfortunately not, you cant return multiple items from different orders in one package. Each order must be processed individually through our returns portal. Use the specific order number linked to each purchase, and you'll receive separate prepaid r
Do sale prices apply if the item comes back in stock?
If a product was initially purchased on sale and you want to repurchase it upon restock, the current price will apply. Promotional prices do not carry over to future restocks. Please check our website for the most up-to-date pricing and availability,
What should I do if I've provided an incorrect shipping address?
If you realize you've entered an incorrect shipping address for your order, please contact us as soon as possible. Provide the correct address details, and our team will try to amend it for you, however this will not always be possible as it depends
Where does LANX source its leather?
We source a significant portion of our leather from the Charles F Stead tannery located in Leeds, known for its high-quality materials. We're also excited to announce the upcoming release of a new collection featuring F Stead leather specifically for
How can I enter the current competition?
To enter the competition and win 2 hospitality tickets and 2 pairs of shoes, please follow these steps:. One lucky winner will be selected at random. Please note the competition ends on the specified date and time.
What are the rules and conditions for the competition?
Entrants must be 18 years or older and have a UK shipping address. Please be advised that the prize is non-transferable, non-exchangeable, and cannot be redeemed for cash or any other alternative. The winner will be contacted by our official account
Are LANX boots waterproof?
Some boots in our LANX 365 Vibram collection feature water-resistant elements like treated leather and a breathable membrane to provide protection against moisture. However, these boots are not fully waterproof. For best results in wet conditions or
Can I update the email linked to my order if it was entered incorrectly?
If you notice that your order's confirmation is linked to an incorrect email address, please contact us as soon as possible with additional details like your name, order number, and payment method, to help us locate and attempt to update your email i
Can I attend any upcoming events to see LANX products?
LANX regularly participates in various exciting events around the UK, such as The Game Fair, Goodwood Revival, and Harlequins Rugby's Big Summer Kick Off. Stay updated with our events page to know where you can find us and experience our products fir
What should I do if my order says delivered but I haven't received it?
If your order is marked as delivered but you have not received it, we recommend the following steps:. In some cases, parcels may turn up a few days after being marked as delivered, so it might be worth waiting a couple more business days. If you stil
How can I participate in the LANX footwear giveaway?
To enter the LANX footwear giveaway, simply sign up for our newsletter. Once registered, you'll automatically be entered into a chance to win £1000 worth of LANX footwear. For more details and to sign up, please visit our website.
What should I do if my order number does not allow me to create a return label?
If you're unable to generate a return label because your order is showing as ineligible due to a technical issue, please verify the order number and the email address you used. If all details are correct and you are still experiencing issues, we reco
How do I unsubscribe from your email list?
If you would like to unsubscribe from our email list, please let us know and we will ensure that your email address is removed. If there are any issues, a member of our team will handle your unsubscribe request promptly.
What steps can I take if I'm unable to check out online?
If you're experiencing issues at checkout, please try the following:1. Check for error messages and let us know what you see.2. Try using a different device or browser, and clear your cache/cookies.3. Make sure all discount codes are entered correctl
Why does my Wyresdale bag leave a greasy residue?
The greasy residue from your Wyresdale bag is a result of the waxed cotton waterproofing process. This is typical with new waxed cotton and will diminish as the finish 'cures' with time and use. To expedite this process, we recommend airing out the b
Can I earn loyalty credits on past purchases after joining the LANX loyalty program?
Unfortunately, LANX loyalty credits are only earned on purchases made after you join the loyalty program. There is no way to retroactively gain credits for prior purchases, as per our current policy. For future purchases, ensure your account is activ
Can I customize LANX products such as belts or shoes?
Yes, many LANX products, including Cromwell-style LANX belts, offer customization options. For belts, while they generally come with the Lancashire rose embossed, you can request a plain version by contacting our customer service team. Similarly, we
What is the recommended shoe care for The Edgworth boot in Acacia Distressed finish?
The Edgworth boot in Acacia Distressed finish requires specific care to maintain its appearance and durability. We recommend using the following products:. We provide these products in our shoe care collection for the best maintenance of your boots.
How do I properly care for sneakers made of waxy leather?
Maintaining sneakers with waxy leather such as Ancoats White and Tan requires specific products. Use a leather conditioner to keep the leather nourished and a protector spray to offer extra defense against moisture and stains, ensuring the sneakers l
Can I use dubbin on waxed suede boots for water protection?
No, it is not recommended to use dubbin on waxed suede boots. Instead, clean your boots with a suede & nubuck cleaner, then apply a protector spray formulated specifically for suede and nubuck materials. This combination ensures that your boots will
Are any of your shoes made with leather soles?
No, currently, none of our footwear is produced with leather soles. Our shoes, like all products in our collection, are crafted prioritizing durability and comfort, featuring high-quality, water-resistant materials.
What materials are used to make LANX shoes?
LANX shoes are crafted using cow skin. Our commitment to quality means that every pair of shoes is made from durable and premium materials to deliver lasting comfort and style.
How can I check the status of my LANX order?
To check your order status, simply log into your LANX account using the email address with which you placed your order. Once logged in, you can access your order history, tracking details, and the current status of your orders.
Does LANX make shoes in size 13?
Yes, for men, LANX offers sizes ranging from UK6 to UK14 in most styles. For women, sizes range from UK3 to UK9. Please be aware that our styles tend to fit spaciously, and it is often recommended that customers consider choosing half to a full size
What should I do if the activation button in my email is not working?
If the "Activate Account" button is not working, try opening the email on a different device or browser. If that still doesn't help, you can right-click on the "Activate Account" button, copy the link address, and paste it directly into your web brow
How can I activate my LANX account if the link in the email doesn't work?
In case the activation link in your email doesn’t work, you can either try the following steps:. If these actions don't resolve the issue, verify if you are using the correct email associated with your orders, as this ensures your order history and l
Do you offer open-back or clog-style footwear for summer?
Currently, we do not offer clogs or open-back/toe styles similar to Birkenstock. Our product lineup mainly includes boots and sneakers. We recommend checking our website regularly for any updates or new additions to our catalog.
Are your physical stores open on Thursdays?
Our LANX Manchester store is typically open on Thursdays. However, please note that occasionally our physical stores may be closed for team wellness days. To avoid any inconvenience, we suggest checking our website closer to your planned visit date f
Where can I find LANX at events or festivals?
For the latest information on our event and festival participation, please visit our events page on the website. While we may not attend every event annually, we always update our schedule to let you know where you can find us, such as our recent vis
Who is LANX's brand ambassador?
We are excited to announce that Will Greenwood, a renowned rugby icon from Lancashire, is our brand ambassador. Will Greenwood, embodying craftsmanship, character, and community, aligns perfectly with our brand values. We look forward to developing t
Why am I being charged for a return label when returns are supposed to be free?
If you encounter charges for a return label, despite our policy on free returns, please contact our customer support team for clarification. Ensure that your return meets the eligibility criteria specified in our return policy, including being unworn
Can I shop at LANX Whalley without an appointment?
Customers inquiring about visiting the LANX shop in Whalley can typically shop without needing to make an appointment. However, it is always advisable to verify this information before planning your visit to ensure the best experience.
What should I do if I find incorrect pricing on the LANX website?
If you notice any incorrect pricing on our website, we encourage you to report this to us. Indicate which products or sections have inaccuracies, and if possible, provide screenshots. This information will help us verify and rectify any issues. Pleas
What is the finish of LANX credit card holders?
LANX credit card holders are hand-crafted in Lancashire using local leathers from Charles F Stead. They feature a natural leather finish that develops a unique patina over time, with saddle stitching for added durability. If you have questions about
Is there a way to fix squeaky boots from LANX?
Squeaky boots can be a nuisance, and we are happy to help you resolve this issue. While specific methods may vary, we recommend reaching out for personalized assistance for the best solutions. Leave your email address, and our team will provide detai
How can I take care of my LANX boots if the color is fading?
If you notice the color of your boots fading, you are welcome to return them to LANX HQ for color restoration and treatment. This service is offered free of charge, and you should include a completed returns form with your name, order number, and any
Does LANX accept PayPal as a payment method?
Yes, LANX accepts PayPal for online purchases, along with Visa, Visa Debit, Amex, and MasterCard. Payment options may vary in physical stores, with the Whalley Warehouse accepting cash and card, and the Northern Quarter shop accepting card only.
What materials are used in LANX suede shoes?
LANX shoes, specifically the blue suede models, are crafted from high-grade genuine suede leather sourced from the flesh side of the hide. This material is manufactured by renowned craftsman Charles F. Stead, featuring a natural wax finish, to provid
What should I do if my loyalty balance is incorrect?
If you notice any discrepancies in your loyalty balance, such as seeing a different amount than expected, please leave your email address with us. Our team will look into it and get back to you with the necessary updates or solutions.
How can I order and get assistance if I'm facing issues during checkout on my mobile?
If you encounter issues during checkout using a mobile device, it may be helpful to clear your browser cache, or try using a different browser or device. Currently, Apple Pay is not supported, but you can try alternative payment methods like Visa, Vi
What shoe sizes are available?
In men's styles, we currently offer sizes UK6 to UK14. In women's styles, we offer sizes UK3 to UK9. Most of our men's styles fit spaciously, so many customers choose to drop a half or full size. We are working on offering more sizes in the future. P
are dogs allowed in store
Well behaved dogs are welcome in our shops, we may even have some treats on hand to reward their good behaviour.