GIFT CARDS
Overview
Our electronic gift cards are delivered by email, making them an easy way to treat someone to LANX. You can send a gift card directly to your chosen recipient and schedule delivery for a specific date up to 90 days ahead. All LANX E-Gift Cards expire
WILL I RECEIVE A PHYSICAL GIFT CARD?
No. LANX E-Gift Cards are digital and delivered by email. A physical card will not be posted to you or your recipient. Physical gift cards can be purchased in person at our Whalley store.
CAN I SEND A GIFT CARD DIRECTLY TO SOMEONE ELSE?
Yes. When purchasing your gift card, select the option to send it to a recipient and enter their email address. Please check the address carefully before completing your purchase.
CAN I CHOOSE THE DATE THE GIFT CARD IS DELIVERED?
Yes. You can schedule your gift card to be emailed on a chosen date up to 90 days in advance, making it ideal for birthdays, Christmas and other special occasions. Choose your preferred delivery date when entering the recipient’s details.
WHEN DOES THE GIFT CARD EXPIRE?
Your gift card expires 12 months from the date it was purchased, regardless of when it is delivered. The 12-month validity period starts on the purchase date. It does not start when the recipient receives or first uses the gift card.
DOES SCHEDULING DELIVERY GIVE THE RECIPIENT A FULL 12 MONTHS TO USE?
No. The expiry date remains 12 months after purchase, even if delivery is scheduled for a later date. For example, a gift card purchased on 20 October 2026 and scheduled for delivery on 25 December 2026 will expire on 20 October 2027, not 25 December
HOW DO I USE AN E-GIFT CARD?
The gift card email contains instructions on how to redeem it at checkout. Follow the instructions in the email when placing your order.
DO I NEED TO SPEND THE FULL BALANCE IN ONE ORDER?
No. Your gift card can be used across multiple orders until its full value has been spent. Any remaining balance must be used before the original expiry date. Using part of the balance does not restart or extend the 12-month validity period.
CAN I RETURN OR EXCHANGE AN E-GIFT CARD?
E-Gift Cards are non-refundable and cannot be exchanged. Please check the gift card value, recipient’s email address and scheduled delivery date before completing your purchase.
WHAT SHOULD I DO IF THE GIFT CARD EMAIL HAS NOT ARRIVED?
If you scheduled delivery for a future date, first check whether that date has arrived. Ask the recipient to check their spam or junk folder. If the gift card is still missing, contact our Customer Service team with your order number, the recipient’s
WHAT IF I ENTERED THE WRONG EMAIL OR NEED TO CHANGE THE DELIVERY DATE?
Contact our Customer Service team as soon as possible with your order number and details of the change required. Our team will check whether the details can be updated.