It couldn’t be easier to earn loyalty credits. Simply order online or in any of our stores or at any of our events and earn £1 for every £10 you spend. VIP tier customers earn £2.00 for every £10 spent. When ordering online, you need to be logged int
All loyalty credits expire 12 months from the date of purchase. You can choose whether to spend them as soon as they’re available (60 days after your purchase) or save them up to redeem a larger amount at once. We will email you before your credits a
Loyalty credits will be automatically added to your account after a 60-day ‘approval period’ to allow for any returns & exchanges to take place. Any returns or exchanges made during this 60-day approval period will dictate how many loyalty credits yo
Items purchased between the 1st November to the 24th December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 31st of January. Customers may request an exchange for product or store credit on a futur
Of course! You can spend your loyalty credits on any order that comes to £150 or more, you’ll just need to give a member of our team the email address associated with your account so we can redeem your credits. Don’t worry if you can’t remember, we c
You can spend your credits on whatever you like when your order comes to £150 or more. The only exclusion is gift cards, which cannot be purchased with loyalty credits.
It’s simple: The more you spend, the more you’ll progress through Bronze, Silver, Gold & VIP tiers, enjoying increasing benefits along the way. Once you unlock a new tier you are there to stay.
Tier status never expires, so once you’ve entered a tier, you’re there for good and can enjoy all the benefits.
You sure can. Loyalty Credits can be used on any order that comes to £150 or more, so whether that be an order containing a single pair of boots or a number of our made-in-England accessories, you’re free to spend your loyalty credits on whatever you
Yes, you earn loyalty credits on all orders regardless of whether they contain full price or discounted items.
You can easily see how many loyalty credits you have by logging into your account here. We’ll also email you regular updates with your credit balance, as well as reminders when they’re close to expiring. You can also ask a member of the team in any o
You sure can, loyalty credits can be spent on any order that comes to £150 or more. You’ll also earn credits when buying sample footwear in the same way you do full price products.
If you’re in Silver, Gold or VIP tier or above, we’ll email your birthday gift to you approximately 5 days before your birthday, giving you plenty of time to order some new LANX to wear on your special day. The birthday gift we email you will be vali
Your tier has been assigned based on your total spend since we first launched our loyalty scheme in January 2021. If you think you have been placed into the wrong tier, please contact us at [email protected]
I forgot to log in before placing my order, will I still get my loyalty credits?. As long as you have used the same email address that is linked with your loyalty account, this shouldn’t be an issue. After placing your order, you can check your loyal
As long as you act quick, yes. If you make an account with the email address you used to place the guest order within 48 hours of placing the order, we will automatically add the loyalty credits to your new account. You can make an account here. The
Loyalty credits cannot be redeemed alongside any other voucher or discount code. You can use a discount code on an order while you are logged into your loyalty account, but you will only earn credits on the amount you pay after the discount in questi
Yes, you can redeem your gift card and loyalty credits in the same order. Please note, you only earn loyalty credits based on the remaining amount you pay after the gift card has been redeemed. For example, if you redeem a £50 gift card against an or
Unfortunately, you do not earn credits when purchasing a gift card online or in-store. If your order contains a gift card and another product, you will receive loyalty credits for the other product(s) purchased. For example: If you order a £50 gift c
If you already have an online account, you also have a loyalty account - one login gives you access to both. If you don’t already have an account with us, you can easily make one here.
If you have forgotten your password, you can follow the reset password steps here to reset it. If you are struggling to do so, please email our customer service team at [email protected] from the email address associated with the account you’re s
Being signed up to our newsletter does not mean you necessarily have a loyalty account. To create a Loyalty account click here. You will see an error message if you try to create an account with an email address and already have one in which case you
Unfortunately, we are unable to merge two accounts if both are enrolled into LANX Loyalty.If you are having issues, please contact our customer service team on [email protected].
If you redeem loyalty credits on an order and return the full order, we will return the loyalty credits to your account. If you partially return an order your loyalty credits will be taken off the items you have kept.
If you redeem loyalty credits on an order and request an exchange via our online returns portal or instore (within our 30 days returns period), your credits will be amended accordingly. If you exchange for an item of higher value you will receive the
If you place an order and return it in full, you will not receive any loyalty credits. If you place an order consisting of more than one item and partially return your order, you will receive loyalty credits for the items you kept. For example, if yo
If you return an order to exchange, you will receive loyalty credits for the item(s) that you exchange for. For example, if you exchanged a £200 item for a £150 item, you would receive £15 in loyalty credits. Likewise, if you exchanged a £200 item fo
Our new loyalty scheme rewards you every time you shop, gives you more flexibility on how long you have to redeem your credits and what you can use them on and introduces some cracking new benefits. As you progress through Bronze, Silver, Gold & VIP
Thanks for spreading the word about LANX. Once your friend has placed an order that comes to £150 or more and exits the 60 day approval period, you will receive your £20 reward. We will email to let you know when the credits have been added to your a
Yes, the more the merrier. There is no limit to how many times you can be rewarded for referring a friend, as long as your friend places an order that comes to £150 or more and exits their 60 day approval period.
You will receive your £20 reward 60 days after your friend has placed an order that comes to £150 or more. If they return their order within this period, you will not receive the reward.
No, your referral link will still work no matter how long ago you shared it with a friend.
Contact our friendly Lancashire-based customer service team at [email protected]