WHEN DO I RECEIVE MY LOYALTY CREDITS?Updated 16 days ago

Loyalty Credits will be automatically added to your account after a 45-day 'approval period' to allow for any returns & exchanges to take place. Any returns or exchanges made during this 60-day approval period will dictate how many Loyalty Credits you receive.

For example, if you order a pair of boots at £220 and a pair of sneakers at £180, £40 of loyalty credits will be placed into a 'pending' state. If you return the sneakers, you will still receive £22 in credits for the boots that you kept.

Please note: Items purchased between the 1 November to the 24 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 31 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 30 days return for refund policy still applies on all orders. During this period, the 'approval period' for loyalty credits is extended to 91 days. Credits will be automatically added to your account 91 days after the order date.