When do I receive my loyalty credits?Updated 4 days ago

Loyalty credits will be automatically added to your account after a 60-day ‘approval period’ to allow for any returns & exchanges to take place. Any returns or exchanges made during this 60-day approval period will dictate how many loyalty credits you receive.

For example, if you order a pair of boots at £220 and a pair of sneakers at £180, £40 of loyalty credits will be placed into a ‘pending’ state. If you return the sneakers, you will still receive £22 in credits for the boots that you kept.

For those in VIP tier who earn £2 for every £10 spent you would earn £80 total in loyalty credits for the initial order and £44.00 if you return the sneakers.