GENERAL
CAN I VISIT LANX HQ?
LANX Whalley Warehouse Shoe Shop. Business Park,. Unit 29-30 Mitton Rd,. Whalley,. Clitheroe. BB7 9YE. Open10am - 4pm, Monday to Sunday. LANX Northern Quarter Shoe Shop. 7 Oak St,. Manchester,. M4 5JD. Open 10-6 Monday to Saturday and 12-5 on Sunday.
HOW DO I COLLABORATE WITH, BECOME AN AFFILIATE OR HELP PROMOTE LANX?
Please email [email protected] this will be picked up by our customer service team and they will pass on your details to the relevant member of staff.
WILL I HAVE TO PAY ANY DUTIES OR TAXES ON MY ORDER?
Customers outside of the UK will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of
I BOUGHT A PAIR OF SHOES AT FULL PRICE, SOON AFTER THEY WERE DISCOUNTED,CAN I BE REFUNDED THE DIFFERENCE?
As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.
DO YOU OFFER GOODYEAR WELTED FOOTWEAR?
Presently, we offer Goodyear welted, Blake stitched, and cement lasted footwear in our men's collections. For our women’s collections, we offer Goodyear welted and cement lasted, and are hoping to introduce Blake stitched soon. If you have a preferen
DO LANX HAVE A PHONE NUMBER?
We do not have a telephone number for customers to call presently as we are a small team and are unable to man a telephone throughout the day. Additionally we would prefer to know what information you require before the call so we can gather the answ
BELTS
Customers can mix and match the belt buckles, screws and leather. to do so, they need to email the Customer service team on [email protected] with their specifications, sizes and requirements. The Customer service team will then complete the orde
HOW CAN I FIND OUT WHEN A SPECIFIC PRODUCT WILL BE BACK IN STOCK?
Our team is always working on restocking popular items. If you are interested in getting notified when a specific product, such as a style of shoes or boots, becomes available again, you can sign you up for a re-stock alert. This way, you will receiv
KLARNA
We’ve partnered with Klarna to give you a better shopping experience. When you choose Klarna at checkout, you have the flexibility to choose a payment plan that works for you. Choose from flexible, transparent, and secure payment options. Shop now an
CLEARPAY
CLEARPAY. Shop now, pay in 4. Shop now, pay in 4 interest-free instalments over six weeks. To pay with Clearpay, simply select it at checkout. After that you'll be able to track your payments using the ClearPay app or website. DISCLAIMER. Please use
WHAT ARE THE RULES AND CONDITIONS FOR THE COMPETITION?
Entrants must be 18 years or older and have a UK shipping address. Please be advised that the prize is non-transferable, non-exchangeable, and cannot be redeemed for cash or any other alternative. The winner will be contacted by our official account
ARE DOGS ALLOWED IN STORE
Well behaved dogs are welcome in our shops, we may even have some treats on hand to reward their good behaviour.
HOW DO I UNSUBSCRIBE / OPT OUT OF SMS AND TEXT MESSAGES
If you no longer wish to receive SMS text messages from LANX, simply reply 'STOP' to any text message you have received from us - this will immediately unsubscribe you
HOW TO OPT OUT OF EMAIL MARKETING
If you no longer wish to receive emails from LANX, you can unsubscribe at any time by clicking the 'unsubscribe' link found at the bottom of every email we sendIf you still wish to receive emails from LANX, but just want to receive fewer, we can add
HOW CAN I USE MY BLUE LIGHT CARD DISCOUNT?
Customers with a Blue Light Card can enjoy a discount on purchases from our store. By searching for LANX in your Blue Light app, you can find and apply the discount code at checkout to avail the offer. This allows us to extend our gratitude to those
ARE LANX BOOTS WATERPROOF?
Some boots in our LANX 365 Vibram collection feature water-resistant elements like treated leather and a breathable membrane to provide protection against moisture. However, these boots are not fully waterproof. For best results in wet conditions or