General

How do I sign up to your newsletter?

We thought you’d never ask! Just - click here.

How do I contact LANX?

Please visit the contact page – click here.

How do I collaborate with or help promote LANX?

Please email [email protected] this will be picked up by our customer service team and they will pass on your details to the relevant member of staff.

How do I become a LANX affiliate?

Please email [email protected] this will be picked up by our customer service team and they will pass on your details to the relevant member of staff.

Can I visit LANX HQ?

Yes. For locations, events and opening times please click here.

Do you have any jobs or career opportunities available?

Please check out the careers page – click here.

How do I invest in LANX?

Another great question! For more information please - click here.

Will I have to pay any duties or taxes on my order?

Customers outside of the UK will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of

Do the products for sale on this website include VAT?

Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which the customer is responsible.

I bought a pair of shoes at full price, soon after they were discounted,can I be refunded the difference?

As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

I get blisters wearing my new shoes/ boots. What should I do?

Firstly, many thanks for purchasing LANX shoes, we appreciate your support. Blistering is unfortunately, something that is very common. Especially in shoes that use high quality leather, as we do here at LANX. Our footwear is also leather lined, whic

Why are LANX shoes priced so high?

Price is a very subjective discussion and if you deem our prices outside of your own budget that is completely understandable. However please respect that your own budget is likely different to that of others. What I would point to is our very posit

How heavy are LANX shoes?

With regards to the weight of our shoes, this is subjective to personal thoughts on what is heavy or not heavy. We would say our footwear is slightly heavier than most as we use high quality leather, lining materials and also sole units. Which often

How long do LANX take to break in?

We use high quality leather in all our footwear, which means the leather is thicker and will take a little longer to wear in. In most cases it can take 4-5 wears before they soften and wear in. However some customers report this process can be much q

Do you offer goodyear welted footwear?

Thank you for your interest. Presently… we offer Goodyear welted, Blake stitched and cement lasted footwear in our men's collections. In women’s we currently only offer cement lasted, but are hoping to introduce Goodyear welted and Blake stitched soo

Where are LANX shoes made?

Thank you for your interest in our footwear. The majority of our footwear collections are 100% UK made. All our clothing, socks and accessories are UK made. Additional UK made footwear collections are launching very soon. Further information can be f

Do your boots contain plastic/synthetic materials?

With regards to our women's shoes: the soles are currently made from TPR which is a synthetic rubber. At the moment, this is the construction for all of our women’s soles. We are working on a new women's range which utilizes full Rubber outsoles, but

Can I wear LANX boots for hiking in and in wet conditions?

Great question, if you are looking for LANX which have been designed with this use and activity in mind I would suggest taking a look at our 365 collection. Shop Women's. Shop Men's

Can I search for a specific product on your website?

You can indeed. Use this link.

Why doesn't LANX have a phone number?

LANX does not have a call centre and we're not set up to handle a high volumes of phone calls, so a phone call would prove inefficient and potentially leave you quite frustrated! More often than not, we will need to do a little digging to answer your

Does LANX abide to the sale of goods act?

Yes we do operate under the sale of goods acts. This does not affect your statutory rights.

How do I look after my LANX?

Good question. Please visit the shoe care page – click here.

How do LANX footwear fit?

Good question, but not a quick 1 to answer. Best you read the notes on our sizing advice page – click here.

What is the LANX returns policy?

To view our returns policy please visit the returns page – click here.

How do I return or exchange my order?

Please visit the returns & exchanges page – click here.