MANUFACTURERS WARRANTYUpdated an hour ago

All eligible LANX customers benefit from a 12-month manufacturer's warranty on products purchased directly from LANX, giving you additional peace of mind when shopping with us.

How long is my warranty?

Our warranty periods are:

• All customers: 12 months from the date of purchase
• Gold Loyalty Members: 18 months from the date of purchase
• VIP Loyalty Members: 18 months from the date of purchase

Gold and VIP Loyalty Members receive an additional 6 months of warranty cover as part of their membership benefits.

What does the warranty cover?

Our manufacturer's warranty covers manufacturing faults or defects that develop during the applicable warranty period.

Normal wear and tear is not covered under our manufacturer's warranty. The warranty also does not cover accidental damage, misuse, or deterioration resulting from improper care or maintenance.

All warranty claims are assessed by the LANX team to determine whether the issue is the result of a manufacturing fault.

What if I purchased my LANX product from a stockist?

The LANX warranty process outlined on this page applies to products purchased directly from LANX.

If you purchased a LANX product from one of our listed stockists, you will need to return the product directly to the stockist you purchased it from. They will be able to assess the issue and, where appropriate, arrange a replacement for you.

Please do not submit products purchased from a stockist through the LANX warranty process, as the claim will need to be managed by the original retailer.

What if I purchased my LANX product second-hand or from a third party?

Products purchased through third-party or resale platforms, such as Vinted or eBay, are not covered by the LANX manufacturer's warranty.

Our manufacturer's warranty applies to the original eligible purchase and does not transfer when a product is subsequently resold or purchased second-hand.

If you experience an issue with a LANX product purchased through a third-party or resale platform, you will need to contact the seller or platform through which the purchase was made.

I have an issue with my LANX footwear – what should I do?

If you purchased your footwear directly from LANX and experience an issue within the applicable 12 or 18-month warranty period, please submit your request through our dedicated Repairs & Warranty page:

Please click HERE to arrange this.

Simply follow the steps on the page and provide the requested information about your footwear and the issue you've experienced. Our team will review your request and advise you of the next steps.

If your warranty claim is approved, there will be nothing for you to pay.

What about repairs?

Where appropriate, our team will review the fault and advise on the best resolution.

Any repairs carried out by LANX are covered by a 6-month warranty from the date of repair.