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LANX

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Please email support@lanxshoes.com this will be picked up by our customer service team and they will pass on your details to the relevant member of staff.

HOW DO I COLLABORATE WITH, BECOME AN AFFILIATE OR HELP PROMOTE LANX?

GENERAL

UK SHIPPING & DELIVERY INFORMATION

EU SHIPPING & DELIVERY INFORMATION

REST OF WORLD SHIPPING & DELIVERY INFORMATION

WHERE DO WE SHIP TO?

DO YOU OFFER A CLICK & COLLECT SERVICE?

WHEN ARE ORDERS PROCESSED?

WILL I HAVE TO PAY ANY DUTIES OR TAXES ON MY ORDER?

HOW WILL I KNOW IF MY ORDER HAS BEEN ACCEPTED?

MY TRACKING NUMBER IS NOT SHOWING ANY INFORMATION?

MY ORDER HAS NOT ARRIVED ON TIME, CAN YOU HELP?

WHAT HAPPENS IF I AM OUT WHEN YOU ATTEMPT DELIVERY?

MY PRODUCT GOT LOST AND/ OR DAMAGED, WHAT CAN YOU DO?

CAN I CANCEL OR AMEND MY ORDER?

DO YOU SHIP TO THE ISLE OF MAN AND ALSO JERSEY?

WHAT SHOULD I DO IF I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL?

WHAT SHOULD I DO IF I'VE PROVIDED AN INCORRECT SHIPPING ADDRESS?

WHAT SHOULD I DO IF MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED IT?

SHIPPING & DELIVERY

UNITED KINGDOM - EXCHANGES

UNITED KINGDOM - RETURN FOR REFUND

REST OF THE WORLD - RETURNS & EXCHANGES

FAULTY & INCORRECT ITEMS

INSTORE RETURN FOR EXCHANGE

ONLINE RETURN FOR REFUND

ONLINE RETURN FOR EXCHANGE

INSTORE RETURN FOR REFUND

LATE OR MISSING REFUND

HOW TO RETURN INTERNATIONAL ORDERS

HOW TO RETURN FAULTY OR DAMAGED ITEMS

HOW DO I ENSURE MY RETURN IS CORRECTLY PROCESSED WHEN USING THE RETURN PORTAL?

WHAT SHOULD I DO IF MY ORDER IS RETURNED DUE TO AN INCORRECT ADDRESS?

RETURNING MULTIPLE ORDERS

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS INTO ONE PARCEL?

RETURNS & EXCHANGES

HOW TO APPLY LEATHER CONDITIONER

HOW TO APPLY DUBBIN

HOW TO APPLY NUBUCK CLEANER

HOW TO APPLY OIL AND WAXED CREAM

HOW TO APPLY PROTECTOR SPRAY

HOW TO APPLY SADDLE SOAP

HOW TO APPLY SUEDE DRY CLEANER

HOW TO APPLY WAX AND SHINE

HOW TO APPLY WAX POLISH

SHOE CARE

HOW DO I GET A QUOTE

HOW DO I ARRANGE A REPAIR

WHAT WE'LL DO

SENDING YOUR FOOTWEAR TO US

TURNAROUND TIME

PAYMENT

WHAT'S COVERED (AND WHAT'S NOT)

DECLINED REPAIRS

SHOE RESOLING / RESTORE

RE-LANX REPAIRS

WHAT IS ELIGIBLE FOR TRADE-IN?

HOW MANY LOYALTY CREDITS WILL I EARN?

WHEN WILL I RECEIVE MY LOYALTY CREDITS?

DO I NEED A LANX LOYALTY ACCOUNT?

CAN I TRADE-IN AT A LANX STORE?

WHO PAYS FOR THE POSTAGE?

CAN I TRADE-IN OTHER BRANDS OF FOOTWEAR?

I LIVE OUTSIDE OF THE UK, CAN I USE RE-LANX TRADE IN?

WHAT IF MY LANX ARE IN POOR CONDITION?

WHAT HAPPENS TO THE FOOTWEAR I TRADE IN?

HOW MANY PAIRS CAN I TRADE-IN?

WHAT CAN I SPEND MY LOYALTY CREDITS ON?

CAN LANX REJECT MY TRADE-IN?

RE-LANX TRADE IN

HOW DO I EARN LOYALTY CREDITS?

HOW LONG DO MY LOYALTY CREDITS LAST?

WHEN DO I RECEIVE MY LOYALTY CREDITS?

DURING YOUR EXTENDED CHRISTMAS RETURNS PERIOD, WHEN DO I RECEIVE MY CREDITS?

CAN I USE LOYALTY CREDITS IN-STORE?

HOW DO I ENTER A NEW TIER?

DOES MY TIER STATUS EXPIRE?

CAN I SPEND MY LOYALTY CREDITS ON ACCESSORIES?

CAN I EARN LOYALTY CREDITS ON DISCOUNTED ITEMS?

How do I check how many loyalty credits I have?

CAN I SPEND MY LOYALTY CREDITS AT THE ANNUAL SAMPLE SALE OPEN WEEKEND OR ON SAMPLE FOOTWEAR IN STORE?

WHEN WILL I GET MY BIRTHDAY GIFT?

I WAS MIGRATED ACROSS FROM THE OLD LANX LOYALTY SCHEME. HOW DID YOU CHOOSE WHAT TIER I WAS PLACED INTO?

I FORGOT TO LOG IN BEFORE PLACING MY ORDER, WILL I STILL GET MY LOYALTY CREDITS?

I CHECKED OUT AS A GUEST, BUT NOW I WANT TO JOIN LANX LOYALTY. CAN I STILL GET MY LOYALTY CREDITS?

CAN I REDEEM MY LOYALTY CREDITS AND A DIFFERENT DISCOUNT CODE OR VOUCHER?

CAN I USE A GIFT CARD WITH MY LOYALTY CREDITS?

DO I EARN LOYALTY CREDITS FOR PURCHASING A GIFT CARD?

HOW DO I MAKE A LOYALTY ACCOUNT?

I CAN’T ACCESS MY LOYALTY ACCOUNT AS I HAVE FORGOTTEN MY PASSWORD

I ALREADY RECEIVE EMAILS FROM LANX, DOES THIS MEAN I HAVE A LOYALTY ACCOUNT?

I HAVE TWO ACCOUNTS MADE WITH DIFFERENT EMAIL ADDRESSES, CAN I MERGE THEM?

WHAT HAPPENS IF I RETURN AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WHAT HAPPENS IF I EXCHANGE AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WILL I EARN LOYALTY CREDITS ON AN ORDER I RETURN?

WILL I EARN LOYALTY CREDITS IF I EXCHANGE AN ORDER?

IF I REFER A FRIEND, WHEN DO I RECEIVE MY £20 REWARD?

CAN I REFER MORE THAN ONE FRIEND?

WHAT HAPPENS IF THE FRIEND I REFERRED RETURNS THEIR ORDER?

DOES MY REFERRAL LINK TIMEOUT?

CAN I EARN LOYALTY CREDITS ON PAST PURCHASES AFTER JOINING THE LANX LOYALTY PROGRAM?

WILL I EARN CREDITS IF I BUY FROM A LANX AUTHORISED STOCKIST?

LANX LOYALTY

UK / EU / US SIZE CONVERSION CHART

MY NEW LANX SHOES ARE A BIT SNUG, MIGHT THEY STRETCH AND FIT BETTER?

I HAVE PLANTAR FASCIITIS SO I NEED A PAIR OF BOOTS WITH GOOD ARCH SUPPORT. DO YOUR BOOTS HAVE A CURVE IN THE SOLE FOR ARCH SUPPORT?

HOW TO MEASURE MY FEET / WHAT SHOE SIZE AM I?

SIZING FAQs

LX-A | Maudsley, Shireburn, Medley, Sabden

LX-B | Aspinall, Sawley, Hayhurst, Beaumont

LX-K | Whitewell

LX-S | Mitton

LX-U | Chipping

LX-V | Ancoats and Didsbury

LX-W |  Cheadle

LX-Y | Langho

LX-2C | Irwell, Fallbarn, Newchurch

LX-2F | Farndon, Earby

LX-2G | Grindleton, Timperley, Wiswell, Haslingden, Helmshore, Rishton, Hale, Bacup

LX-2O | Whalley, Dinckley, Reed, Harwood, Edisford, Garnett

LX-2V | Ribchester, Malham, Pendle

LX -2W | Edgworth and Hothersall

LX-2Z | Lytham

SHOE LAST INFORMATION

CAN I VISIT LANX HQ?

I BOUGHT A PAIR OF SHOES AT FULL PRICE, SOON AFTER THEY WERE DISCOUNTED,CAN I BE REFUNDED THE DIFFERENCE?

HOW DO I COLLABORATE WITH, BECOME AN AFFILIATE OR HELP PROMOTE LANX?Updated 16 days ago