Royal Mail Express TrackedEstimated delivery: 1–2 working daysFREE. DPD Premium TrackedEstimated delivery: Next working day£6. DPD Local PickupEstimated delivery: Next working day£2. All delivery services include full online tracking, allowing you to

<div data-aos="hero" data-aos-anchor="[data-section-id=&apos;template--24633950994808__0d7cf069-82ef-4b90-a43a-a6193f7ce5e9&apos;]" data-aos-order="2"><div data-aos="hero" data-aos-anchor="[data-section-id=&apos;template--24710615105912__0d7cf069-82ef-4b90-a43a-a6193f7ce5e9&apos;]" data-aos-order="2" id="isPasted"><h3 id="isPasted">Delivery Options</h3>Royal Mail Express Tracked Estimated delivery:&#xA0;1&#x2013;2 working days FREEDPD Premium Tracked Estimated delivery:&#xA0;Next working day &#xA3;6DPD Local Pickup Estimated delivery:&#xA0;Next working day &#xA3;2<h3 id="tracking-your-order">Tracking Your Order</h3>All delivery services include full online tracking, allowing you to follow your parcel&apos;s journey from dispatch to delivery.<h3 id="order-processing-information">Order Processing Information</h3><ul data-spread="false"><li>Orders placed on&#xA0;Saturday or Sunday will be processed on&#xA0;Monday.</li><li>Orders placed during a&#xA0;UK Bank Holiday weekend will be processed on the next working day, typically&#xA0;Tuesday.</li><li>During busy periods, including seasonal promotions and sales events, dispatch and delivery times may be slightly longer than usual.</li></ul>We appreciate your patience during these periods and will always endeavour to dispatch your order as quickly as possible.</div></div>

UK & IRELAND SHIPPING & DELIVERY INFORMATION

EUROPE PREMIUM (allow 3-5 days) - €15. We use DPD for this service. Our express service aims to deliver your parcel within 3-5 days. Express includes full online tracking so you can monitor the parcels progress.Customers outside of the UK will have a

EUROPE PREMIUM (allow 3-5 days) - &#x20AC;15 We use DPD for this service. Our express service aims to deliver your parcel within 3-5 days. Express includes full online tracking so you can monitor the parcels progress. Customers outside of the UK will have all applicable import duties, customs, and taxes calculated and collected at checkout. There will be no additional charges to pay on delivery. Orders over&#xA0;&#x20AC;200 will receive free shipping.&#xA0;

EU SHIPPING & DELIVERY INFORMATION

Estimated delivery: 10–14 days£25. Our Rest of World Standard service is shipped via Royal Mail and includes full online tracking, allowing you to monitor your parcel's progress every step of the way. Estimated delivery: 5–7 days£40. Our Rest of Worl

<h3 id="isPasted">Rest of World Standard Delivery</h3>Estimated delivery: 10&#x2013;14 days &#xA3;25Our Rest of World Standard service is shipped via&#xA0;Royal Mail and includes full online tracking, allowing you to monitor your parcel&apos;s progress every step of the way.<h3 id="rest-of-world-premium-delivery">Rest of World Premium Delivery</h3>Estimated delivery: 5&#x2013;7 days &#xA3;40Our Rest of World Premium service is shipped via&#xA0;DHL for a faster delivery experience. Full online tracking is included, so you can easily follow your parcel from dispatch to delivery.<h3 id="usa-delivery">USA Delivery</h3>Estimated delivery: 5&#x2013;6 days $20 (FREE on orders over $200)Orders to the United States are shipped via DPD and include full online tracking for complete visibility throughout transit.<h3 id="duties-taxes--customs-charges">Duties, Taxes &amp; Customs Charges</h3>For customers outside the UK, all applicable&#xA0;import duties, taxes, and customs charges are calculated and collected at checkout. This means there should be&#xA0;no additional fees to pay upon delivery.<h3 id="minimum-international-order-value">Minimum International Order Value</h3>Due to international shipping costs, we require a&#xA0;minimum order value of &#xA3;100 for all orders shipped outside the UK.

REST OF WORLD  & USA SHIPPING & DELIVERY INFORMATION

Not at this moment. We hope to re-introduce this soon. For help with shipping please contact the customer service team at support@lanxshoes.com. Please note: If you choose to use the Royal Mail click & collect service to change the address of shippin

<div data-accordion-body id="isPasted">Not at this moment. We hope to re-introduce this soon. For help with shipping please contact the customer service team at <a href="mailto:support@lanxshoes.com">support@lanxshoes.com</a>.&#xA0;Please note: If you choose to use the Royal Mail click &amp; collect service to change the address of shipping prior to attempting a delivery to the registered address, LANX is not responsible for any delivery issues thereafter.</div>

DO YOU OFFER A CLICK & COLLECT SERVICE?

If your order is marked as delivered but you have not received it, we recommend the following steps:. In some cases, parcels may turn up a few days after being marked as delivered, so it might be worth waiting a couple more business days. If you stil

If your order is marked as delivered but you have not received it, we recommend the following steps:<ul><li>Double-check with any neighbours, roommates, or a building manager who might have picked it up on your behalf.</li><li>Verify that your delivery address is correct and have a look around in case the parcel has been left in a hidden spot.</li><li>Contact Royal Mail to see if their driver can provide any additional information.</li></ul>In some cases, parcels may turn up a few days after being marked as delivered, so it might be worth waiting a couple more business days. If you still have not received your parcel after these steps, please let us know to escalate the issue further.

WHAT SHOULD I DO IF MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED IT?

Email our customer service team, we aim to get back to you within 1 working day .

LANX

SHIPPING & DELIVERY

UK / EU / US SIZE CONVERSION CHART

HOW TO MEASURE MY FEET / WHAT SHOE SIZE AM I?

MY SHOES ARE A BIT TIGHT, WILL THEY STRETCH?

I HAVE PLANTAR FASCIITIS SO I NEED A PAIR OF BOOTS WITH GOOD ARCH SUPPORT. DO YOUR BOOTS HAVE A CURVE IN THE SOLE FOR ARCH SUPPORT?

SIZING FAQs

Walsh Sneakers

LX-V

LX-R

LX-A

LX-S

LX-B

LX-K

LX-U

LX-W

LX-Y

LX-2C

LX-2F

LX-2G

LX-2O

LX-2V

LX -2W

LX-2Z

SHOE LAST INFORMATION

HOW TO APPLY LEATHER CONDITIONER

HOW TO APPLY DUBBIN

HOW TO APPLY NUBUCK CLEANER

HOW TO APPLY OIL AND WAXED CREAM

HOW TO APPLY PROTECTOR SPRAY

HOW TO APPLY SADDLE SOAP

HOW TO APPLY SUEDE DRY CLEANER

HOW TO APPLY WAX AND SHINE

HOW TO APPLY WAX POLISH

SHOE CARE

ACCESS OUR RETURNS PORTAL

HOW TO RETURN A FAULTY OR DAMAGED ITEM

ONLINE RETURN FOR REFUND

ONLINE RETURN FOR EXCHANGE

INSTORE RETURNS

REST OF THE WORLD - RETURNS & EXCHANGES

LATE OR MISSING REFUND

RETURNS & EXCHANGES

CAN I VISIT LANX HQ? STORE OPENING HOURS

ARE DOGS ALLOWED IN STORE

HOW DO I COLLABORATE WITH, BECOME AN AFFILIATE OR HELP PROMOTE LANX?

DO YOU OFFER GOODYEAR WELTED FOOTWEAR?

DO LANX HAVE A PHONE NUMBER?

ARE LANX BOOTS WATERPROOF?

KLARNA

CLEARPAY

HOW DO I UNSUBSCRIBE / OPT OUT OF SMS AND TEXT MESSAGES

HOW TO OPT OUT OF EMAIL MARKETING

HOW CAN I USE MY BLUE LIGHT CARD DISCOUNT?

GENERAL

RE-LANX REPAIRS

WHAT IS ELIGIBLE FOR TRADE-IN?

HOW MANY LOYALTY CREDITS WILL I EARN?

WHEN WILL I RECEIVE MY LOYALTY CREDITS?

DO I NEED A LANX LOYALTY ACCOUNT?

CAN I TRADE-IN AT A LANX STORE?

WHO PAYS FOR THE POSTAGE?

CAN I TRADE-IN OTHER BRANDS OF FOOTWEAR?

I LIVE OUTSIDE OF THE UK, CAN I USE RE-LANX TRADE IN?

WHAT IF MY LANX ARE IN POOR CONDITION?

WHAT HAPPENS TO THE FOOTWEAR I TRADE IN?

HOW MANY PAIRS CAN I TRADE-IN?

WHAT CAN I SPEND MY LOYALTY CREDITS ON?

CAN LANX REJECT MY TRADE-IN?

RE-LANX TRADE IN

HOW DO I EARN LOYALTY CREDITS?

HOW LONG DO MY LOYALTY CREDITS LAST?

WHEN DO I RECEIVE MY LOYALTY CREDITS?

DURING YOUR EXTENDED CHRISTMAS RETURNS PERIOD, WHEN DO I RECEIVE MY CREDITS?

CAN I USE LOYALTY CREDITS IN-STORE?

HOW DO I ENTER A NEW TIER?

DOES MY TIER STATUS EXPIRE?

CAN I SPEND MY LOYALTY CREDITS ON ACCESSORIES?

CAN I EARN LOYALTY CREDITS ON DISCOUNTED ITEMS?

How do I check how many loyalty credits I have?

CAN I SPEND MY LOYALTY CREDITS AT THE ANNUAL SAMPLE SALE OPEN WEEKEND OR ON SAMPLE FOOTWEAR IN STORE?

WHEN WILL I GET MY BIRTHDAY GIFT?

I WAS MIGRATED ACROSS FROM THE OLD LANX LOYALTY SCHEME. HOW DID YOU CHOOSE WHAT TIER I WAS PLACED INTO?

I FORGOT TO LOG IN BEFORE PLACING MY ORDER, WILL I STILL GET MY LOYALTY CREDITS?

CAN I REDEEM MY LOYALTY CREDITS AND A DIFFERENT DISCOUNT CODE OR VOUCHER?

CAN I USE A GIFT CARD WITH MY LOYALTY CREDITS?

DO I EARN LOYALTY CREDITS FOR PURCHASING A GIFT CARD?

HOW DO I MAKE A LOYALTY ACCOUNT?

I CAN’T ACCESS MY LOYALTY ACCOUNT AS I HAVE FORGOTTEN MY PASSWORD

I ALREADY RECEIVE EMAILS FROM LANX, DOES THIS MEAN I HAVE A LOYALTY ACCOUNT?

I HAVE TWO ACCOUNTS MADE WITH DIFFERENT EMAIL ADDRESSES, CAN I MERGE THEM?

WHAT HAPPENS IF I RETURN AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WHAT HAPPENS IF I EXCHANGE AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WILL I EARN LOYALTY CREDITS ON AN ORDER I RETURN?

WILL I EARN LOYALTY CREDITS IF I EXCHANGE AN ORDER?

IF I REFER A FRIEND, WHEN DO I RECEIVE MY £20 REWARD?

CAN I REFER MORE THAN ONE FRIEND?

WHAT HAPPENS IF THE FRIEND I REFERRED RETURNS THEIR ORDER?

DOES MY REFERRAL LINK TIMEOUT?

CAN I EARN LOYALTY CREDITS ON PAST PURCHASES AFTER JOINING THE LANX LOYALTY PROGRAM?