SHIPPING & DELIVERY
UK SHIPPING & DELIVERY INFORMATION
UNITED KINGDOM. Royal Mail Express Tracked (1 - 2 Working Days) - FREE. DPD Premium Tracked Service (Next working day) - £6. DPD Local Pickup (Next working day) - £4. All our services includes full online tracking so you can monitor the parcels progr
EU SHIPPING & DELIVERY INFORMATION
EUROPE. EUROPE STANDARD (allow 7-10 days) - £10 + £1 for discrete packagingWe use Royal Mail for this service. Our express service aims to deliver your parcel within 7-10 days. Standard includes full online tracking so you can monitor the parcels pro
REST OF WORLD SHIPPING & DELIVERY INFORMATION
REST OF WORLD. REST OF WORLD STANDARD (allow 10-14 days) - £25 + £1 for discrete packagingWe use Royal Mail for this service. Our express service aims to deliver your parcel within 10-14 days. Standard includes full online tracking so you can monitor
WHERE DO WE SHIP TO?
WHERE DO WE SHIP TO?. We currently ship to the below countries, if you are not on the list, please email our customer service team at [email protected]. They can provide a quote for us to ship to your country. United Kingdom (inc Isle of Man and
DO YOU OFFER A CLICK & COLLECT SERVICE?
Not at this moment. We hope to re-introduce this soon. For help with shipping please contact the customer service team at [email protected]. Please note: If you choose to use the Royal Mail click & collect service to change the address of shippin
WHEN ARE ORDERS PROCESSED?
Orders placed before 13.30 (GMT) between Monday – Friday will be processed the same day. Orders placed after 13.30 (GMT) on a Friday, will be processed on the following Monday. Orders placed on Saturday or Sunday, will be processed on the following M
WILL I HAVE TO PAY ANY DUTIES OR TAXES ON MY ORDER?
Customers outside of the UK will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due prior to or at the time of delivery. We are not liable for these charges. If you are unsure of
HOW WILL I KNOW IF MY ORDER HAS BEEN ACCEPTED?
All customers will receive an e-mail confirmation of their order. You will then receive another email notification once your item has been despatched.
MY TRACKING NUMBER IS NOT SHOWING ANY INFORMATION?
Please allow at least 12 hours in the UK and 24 hours anywhere else for your tracking information to become live.
MY ORDER HAS NOT ARRIVED ON TIME, CAN YOU HELP?
We are very sorry about that. Give it 1 more working day, if it still has not arrived please refer to your tracking number to check the status of your parcel. After this please contact our customer service team at [email protected] and we will lo
WHAT HAPPENS IF I AM OUT WHEN YOU ATTEMPT DELIVERY?
As per normal the courier will attempt to deliver your parcel, if you are not in the parcel will then either be left in a safe place at your property or left with a neighbour. If this is not possible then the item will be returned to the local sortin
MY PRODUCT GOT LOST AND/ OR DAMAGED, WHAT CAN YOU DO?
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended. Customers are responsible for providing the correct shipping address, as any mistakes cannot be rectified once the item has been
CAN I CANCEL OR AMEND MY ORDER?
Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to follow our returns process…click here.
DO YOU SHIP TO THE ISLE OF MAN AND ALSO JERSEY?
Yes we do.
WHAT SHOULD I DO IF I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL?
If you did not receive an order confirmation email, it might be due to using a different email address when placing your order. To retrieve your order details, please check any alternative email accounts you may have used. If you cannot find the emai
WHAT SHOULD I DO IF I'VE PROVIDED AN INCORRECT SHIPPING ADDRESS?
If you realize you've entered an incorrect shipping address for your order, please contact us as soon as possible. Provide the correct address details, and our team will try to amend it for you, however this will not always be possible as it depends
WHAT SHOULD I DO IF MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED IT?
If your order is marked as delivered but you have not received it, we recommend the following steps:. In some cases, parcels may turn up a few days after being marked as delivered, so it might be worth waiting a couple more business days. If you stil