UNITED KINGDOM - RETURN FOR REFUNDUpdated a day ago

As per the Shoe Care notes on the website and inside the shoe box, customers are kindly asked to try on their new shoes for the first time with a shoe horn and on carpet. This is to protect the heel and stop the bottom of the soles being scuffed on a hard surface. If for any reason you need to return your shoes, they will need to be in a resalable condition.

We will issue a refund provided the product is returned within 30 days of the order being received, the product has not been worn and is returned in its original condition. ideally in its original packaging.

If we receive your products back after the 30 day window expires, we will not permit a refund.

If you deem your product incorrect or faulty please read our notes on the faulty products section.

All correctly returned items can only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.

If you received a discount, you will be refunded the price you paid only.

Please note: socks which have been removed from the packaging are non-refundable and cannot be exchanged. We will deduct the RRP of these items from your refund if they are not in a resalable condition. 

Please note: gift cards and shoe care products are non-refundable and cannot be exchanged.

Christmas present orders: Items purchased between the 1 November to the 24 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 31 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 30 days return for refund policy still applies on all orders.

To access our returns portal and start a return, please click here