ONLINE RETURN FOR EXCHANGEUpdated 17 days ago

Please follow this link to our returns portal to process your exchange. Before doing so please read the notes below.

The exchange process you are about to follow requires you to print a shipping label. However, if you do not have a printer simply show an image of the exact same shipping label at the drop-off location and they will scan the QR code and print the label for you in-store.

All items should be sent back to LANX in one parcel where possible, if you are unable to do this please contact us before starting the exchange process.

Christmas present orders: Items purchased between the 1 November to the 24 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 31 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 30 days return for refund policy still applies on all orders.

The free Exchange shipping we provide is a Standard Tracked Service, which should take a maximum of 4-5 working days to reach LANX. Upon reaching LANX please allow 7 working days for the exchange to be processed. We will then send out your exchange parcel using a Standard Tracked Service, which should take a maximum of 4-5 working days to reach you.