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Please allow 7-10 working days for your return to be processed from the date it is received back at LANX HQ. You will be notified once your refund has been processed by email.If you haven&#x2019;t received a refund within 5 working days of receiving a confirmation email, please contact your card company or bank.&#xA0;If you&#x2019;ve done all of this and you require additional support, please contact us via &#xA0;support@lanxshoes.com

Please allow 7-10 working days for your return to be processed from the date it is received back at LANX HQ. You will be notified once your refund has been processed by email. If you haven’t received a refund within 5 working days of receiving a conf

LATE OR MISSING REFUND

RETURNS & EXCHANGES

UK / EU / US SIZE CONVERSION CHART

HOW TO MEASURE MY FEET / WHAT SHOE SIZE AM I?

MY SHOES ARE A BIT TIGHT, WILL THEY STRETCH?

I HAVE PLANTAR FASCIITIS SO I NEED A PAIR OF BOOTS WITH GOOD ARCH SUPPORT. DO YOUR BOOTS HAVE A CURVE IN THE SOLE FOR ARCH SUPPORT?

SIZING FAQs

Walsh Sneakers

LX-V

LX-R

LX-A

LX-S

LX-B

LX-K

LX-U

LX-W

LX-Y

LX-2C

LX-2F

LX-2G

LX-2O

LX-2V

LX -2W

LX-2Z

SHOE LAST INFORMATION

HOW TO APPLY LEATHER CONDITIONER

HOW TO APPLY DUBBIN

HOW TO APPLY NUBUCK CLEANER

HOW TO APPLY OIL AND WAXED CREAM

HOW TO APPLY PROTECTOR SPRAY

HOW TO APPLY SADDLE SOAP

HOW TO APPLY SUEDE DRY CLEANER

HOW TO APPLY WAX AND SHINE

HOW TO APPLY WAX POLISH

SHOE CARE

UK & IRELAND SHIPPING & DELIVERY INFORMATION

EU SHIPPING & DELIVERY INFORMATION

REST OF WORLD  & USA SHIPPING & DELIVERY INFORMATION

DO YOU OFFER A CLICK & COLLECT SERVICE?

WHAT SHOULD I DO IF MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED IT?

SHIPPING & DELIVERY

ACCESS OUR RETURNS PORTAL

HOW TO RETURN A FAULTY OR DAMAGED ITEM

ONLINE RETURN FOR REFUND

ONLINE RETURN FOR EXCHANGE

INSTORE RETURNS

REST OF THE WORLD - RETURNS & EXCHANGES

CAN I VISIT LANX HQ? STORE OPENING HOURS

ARE DOGS ALLOWED IN STORE

HOW DO I COLLABORATE WITH, BECOME AN AFFILIATE OR HELP PROMOTE LANX?

DO YOU OFFER GOODYEAR WELTED FOOTWEAR?

DO LANX HAVE A PHONE NUMBER?

ARE LANX BOOTS WATERPROOF?

KLARNA

CLEARPAY

HOW DO I UNSUBSCRIBE / OPT OUT OF SMS AND TEXT MESSAGES

HOW TO OPT OUT OF EMAIL MARKETING

HOW CAN I USE MY BLUE LIGHT CARD DISCOUNT?

GENERAL

RE-LANX REPAIRS

WHAT IS ELIGIBLE FOR TRADE-IN?

HOW MANY LOYALTY CREDITS WILL I EARN?

WHEN WILL I RECEIVE MY LOYALTY CREDITS?

DO I NEED A LANX LOYALTY ACCOUNT?

CAN I TRADE-IN AT A LANX STORE?

WHO PAYS FOR THE POSTAGE?

CAN I TRADE-IN OTHER BRANDS OF FOOTWEAR?

I LIVE OUTSIDE OF THE UK, CAN I USE RE-LANX TRADE IN?

WHAT IF MY LANX ARE IN POOR CONDITION?

WHAT HAPPENS TO THE FOOTWEAR I TRADE IN?

HOW MANY PAIRS CAN I TRADE-IN?

WHAT CAN I SPEND MY LOYALTY CREDITS ON?

CAN LANX REJECT MY TRADE-IN?

RE-LANX TRADE IN

HOW DO I EARN LOYALTY CREDITS?

HOW LONG DO MY LOYALTY CREDITS LAST?

WHEN DO I RECEIVE MY LOYALTY CREDITS?

DURING YOUR EXTENDED CHRISTMAS RETURNS PERIOD, WHEN DO I RECEIVE MY CREDITS?

CAN I USE LOYALTY CREDITS IN-STORE?

HOW DO I ENTER A NEW TIER?

DOES MY TIER STATUS EXPIRE?

CAN I SPEND MY LOYALTY CREDITS ON ACCESSORIES?

CAN I EARN LOYALTY CREDITS ON DISCOUNTED ITEMS?

How do I check how many loyalty credits I have?

CAN I SPEND MY LOYALTY CREDITS AT THE ANNUAL SAMPLE SALE OPEN WEEKEND OR ON SAMPLE FOOTWEAR IN STORE?

WHEN WILL I GET MY BIRTHDAY GIFT?

I WAS MIGRATED ACROSS FROM THE OLD LANX LOYALTY SCHEME. HOW DID YOU CHOOSE WHAT TIER I WAS PLACED INTO?

I FORGOT TO LOG IN BEFORE PLACING MY ORDER, WILL I STILL GET MY LOYALTY CREDITS?

CAN I REDEEM MY LOYALTY CREDITS AND A DIFFERENT DISCOUNT CODE OR VOUCHER?

CAN I USE A GIFT CARD WITH MY LOYALTY CREDITS?

DO I EARN LOYALTY CREDITS FOR PURCHASING A GIFT CARD?

HOW DO I MAKE A LOYALTY ACCOUNT?

I CAN’T ACCESS MY LOYALTY ACCOUNT AS I HAVE FORGOTTEN MY PASSWORD

I ALREADY RECEIVE EMAILS FROM LANX, DOES THIS MEAN I HAVE A LOYALTY ACCOUNT?

I HAVE TWO ACCOUNTS MADE WITH DIFFERENT EMAIL ADDRESSES, CAN I MERGE THEM?

WHAT HAPPENS IF I RETURN AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WHAT HAPPENS IF I EXCHANGE AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WILL I EARN LOYALTY CREDITS ON AN ORDER I RETURN?

WILL I EARN LOYALTY CREDITS IF I EXCHANGE AN ORDER?

IF I REFER A FRIEND, WHEN DO I RECEIVE MY £20 REWARD?

CAN I REFER MORE THAN ONE FRIEND?

WHAT HAPPENS IF THE FRIEND I REFERRED RETURNS THEIR ORDER?

DOES MY REFERRAL LINK TIMEOUT?

CAN I EARN LOYALTY CREDITS ON PAST PURCHASES AFTER JOINING THE LANX LOYALTY PROGRAM?

LATE OR MISSING REFUNDUpdated 5 months ago