Faulty & Incorrect ItemsUpdated 3 months ago

If for any reason you are not completely satisfied with any product you have ordered from us, simply read the information below, then contact us as set out below. Before contacting LANX please do consider how long you have had your shoes for and whether or not the issue you have may be general wear and tear.

As per the Shoe Care notes on the website and inside the shoe box, customers are kindly asked to try on your new shoes for the first time with a shoe horn and on carpet. This is to protect the heel and stop the bottom of the soles being scuffed on a hard surface. 

If for any reason you need to return or exchange your shoes, they will need to be returned to us in a resalable condition, which requires the heal not to be damaged and the sole of the shoes not to be scuffed.

Please note: socks and laces which have been removed from the packaging are non-refundable and cannot be exchanged. If these have been included by use of a promotion we will deduct the value (RRP) of the item from your refund if they are not returned in a resalable condition. 

Please note: gift cards and shoe care products are non-refundable and cannot be exchanged.