ONLINE RETURN FOR REFUNDUpdated 2 days ago

Please follow this link to our returns portal. Before doing so please read the notes below.

The returns process you are about to follow requires you to print a shipping label. However, if you do not have a printer a QR code can be requested. You will need to provide this at the drop-off location and they will scan the QR code and print the label for you in-store.

There is a return for refund admin charge of £2.50 (no other fees apply).

All items should be sent back to LANX in one parcel, if you are unable to do this please contact the customer service team at [email protected] before starting the return process.

The return shipping we provide using our portal is a Standard Tracked Service, which should take a maximum of 4-5 working days to reach LANX. Upon reaching LANX please allow 7 working days for the return to be processed. If your return is approved then your refund will be processed, and you will receive a notification of the refund via email.

Christmas present orders: Items purchased between the 1 November to the 24 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 31 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 30 days return for refund policy still applies on all orders.

To access our returns portal and start a return, please click here