Online Return For RefundUpdated 3 months ago

Please follow this link to our returns portal. Before doing so please read the notes below.

The returns process you are about to follow requires you to print a shipping label. However, if you do not have a printer a QR code can be requested. You will need to provide this at the drop-off location and they will scan the QR code and print the label for you in-store.

There is a return for refund admin charge of £2.50 (no other fees apply).

All items should be sent back to LANX in one parcel, if you are unable to do this please contact the customer service team at [email protected] before starting the return process.

The return shipping we provide using our portal is a Standard Tracked Service, which should take a maximum of 4-5 working days to reach LANX. Upon reaching LANX please allow 7 working days for the return to be processed. If your return is approved then your refund will be processed, and you will receive a notification of the refund via email.