REST OF THE WORLD - RETURNS & EXCHANGESUpdated 14 days ago
If you’re returning an order from outside the UK, you are responsible for arranging and paying for your return postage. LANX does not provide international return labels.
1. Check your items are eligible
Standard returns must be requested within 30 days of delivery. Items must be unworn, in a resaleable condition and in their original packaging.
2. Arrange your return postage
Arrange your return with a courier of your choice. We recommend using a tracked service and keeping your proof of postage until your return has been completed.
Include your name and order number inside the parcel so we can identify your return.
Send your parcel to:
LANX Returns
Unit 29–30 Mitton Road Business Park
Mitton Road
Whalley
Clitheroe
Lancashire
BB7 9YE
United Kingdom
3. Prepare your parcel and customs documents
Pack your items securely, using an outer box or mailing bag to protect the original product packaging. Remove or cover any previous shipping labels.
Please complete the following:
Include your name, full address, telephone number and email address on the outside of your parcel.
Clearly mark the outer packaging “UK RETURNED GOODS”.
Write “RETURNING UNSUITABLE GOODS TO SENDER” on both the parcel and the customs form.
Tick the returned goods box on your customs declaration.
Attach a copy of your original duties and taxes payment receipt, if applicable, to the outside of your parcel.
Incorrect customs declarations may cause delays or additional charges. LANX cannot accept parcels that incur duty charges; these costs may be recovered from you, or the parcel may be returned to you.
4. Allow time for processing
Please allow 7–10 working days from the date we receive your parcel for your return to be processed. International transit time is additional to this.
Once your refund has been issued, please allow a few further days for it to appear in your account.
Can I exchange an international order?
Please contact our Customer Service team at [email protected] to discuss your exchange.
You will need to pay the postage for the replacement item, in addition to arranging and paying for your return postage. Free exchanges are available to UK customers only.
Are any items excluded?
Socks and laces that have been removed from their packaging cannot be refunded or exchanged. Gift cards and shoe care products are also non-refundable and cannot be exchanged.