Rest Of The World - Returns & ExchangesUpdated 23 days ago

Customers outside of the UK will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due prior to or at the point of delivery. LANX are not liable for these charges. If you are unsure of the charges please contact your local customs office to find out more information. Customers that reject parcels or do not take delivery of parcels once they reach your country will be liable for a £15 shipping and admin fee which will be deducted from your refund should the products be sent back to LANX.

We would like to ensure your complete satisfaction with the items you have purchased from LANX. If for any reason you are not completely satisfied with any product you order from us, simply read the information in our How To Return International Orders.

As per the Shoe Care notes on the website and inside the shoe box, customers are kindly asked to try on your new shoes for the first time with a shoe horn and on carpet. This is to protect the heel and stop the bottom of the soles being scuffed on a hard surface. If for any reason you need to return or exchange your shoes, they will need to be returned to us in a resalable condition, which requires the heel not to be damaged and the sole of the shoes not to be scuffed.