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REST OF THE WORLD - RETURNS & EXCHANGESUpdated 23 days ago

If your order was delivered outside of the United Kingdom and you'd like to return or exchange an item, we're here to help.

Start Your Return

Before sending your item back, please register your return through our Returns Portal:

returns.lanxshoes.com

You'll need your order number and the email address used to place your order to complete your return request.

Returning Your Item

Once you've completed your return through the Returns Portal, you'll be provided with a return shipping label and instructions on how to send your parcel back to us.

Please note:

  • International returns must be registered through returns.lanxshoes.com before being sent back.
  • Please follow the instructions provided in the Returns Portal when preparing your parcel.
  • We recommend keeping your proof of postage until your return has been processed.
  • Please clearly mark the outside of your parcel with "UK Returned Goods" to help avoid customs delays or additional import charges when your parcel re-enters the UK.

Import Duties, Taxes & Customs Charges

Any import duties, taxes, and customs charges applied by your destination country are the responsibility of the recipient and are determined by local customs authorities.

LANX is not responsible for any import duties, taxes, or customs fees incurred. If you're unsure what charges may apply, we recommend contacting your local customs office before placing your order.

If a parcel is refused, rejected, or not collected after arriving in the destination country, any costs incurred for its return to LANX will be deducted from your refund. This includes a £20 shipping and administration fee.

Return Address

If requested by the Returns Portal or your chosen carrier, please use the following return address:

LANX Shoes
Unit 29–30, Mitton Road Business Park
Mitton Road
Whalley
Lancashire
BB7 9YE
United Kingdom

What Happens Next?

Once your return has arrived at our warehouse, our team will inspect and process it as quickly as possible. You'll receive an email confirmation once your return has been completed.

If you're returning an item for an exchange, we'll dispatch your replacement once your return has been processed, subject to stock availability.

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