United Kingdom - ExchangesUpdated 23 days ago

Before starting the exchange process please check our website to see if we have your desired size / style in stock. If we do not please email our customer service team to find out when these will be restocked at [email protected].

As per the Shoe Care notes on the website and inside the shoe box, customers are kindly asked to try on their new shoes for the first time with a shoe horn and on carpet. This is to protect the heel and so the bottom of the soles do not get scuffed on a hard surface. 

If for any reason you need to return or exchange your shoes, they will need to be returned to us in a resalable condition, which requires the heel not to be damaged and the sole of the footwear not to be scuffed.

We will exchange goods provided the product is returned within 30 days of the order being received, the product has not been worn and is returned in its original condition with its original packaging.

If you deem your product incorrect or faulty please read our notes on the Faulty Products section.

Customers may request 2 complimentary exchanges free of charge, the third exchange (and any thereafter) must be paid for prior to the exchanged products being released. A shipping and admin fee of £10 applies to each exchange.

The product is your responsibility until it reaches LANX. Exchanges are processed as quickly as possible but please allow 7 working days for your exchange to be processed and shipped. We will send out your exchange parcel using our Standard Tracked Service, which should take a maximum of 4-5 working days to reach you.

Once your request has been processed your new tracking information will be uploaded to your order on the website and you will be automatically emailed with the new information.

Please note: socks and laces which have been removed from the packaging are non-refundable and cannot be exchanged. The RRP of these items will be deducted from the total refund provided for your returned goods.

Please note: gift cards and shoe care products are non-refundable and cannot be exchanged.