HOW TO RETURN A FAULTY OR DAMAGED ITEMUpdated 2 months ago

If your footwear has developed a fault, we're here to help.

Items Less Than 12 Months Old

If your item is less than 12 months old from the date of purchase and you believe it has a manufacturing fault or defect, you can submit a warranty claim through our Warranty Portal.

Before submitting your claim, please have the following ready:

• Your order number or proof of purchase
• Clear photographs showing the issue
• A brief description of the fault

Submit a warranty claim here

Items More Than 12 Months Old

If your item is more than 12 months old, it will no longer be covered under our warranty policy. However, we may still be able to help through our Repairs Service.

Our repairs team can assess your footwear and advise on available repair options and costs.

Submit a repair request here