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LANX

<p data-pm-slice="1 1 []" id="isPasted">Buying a Christmas gift? Our extended Christmas returns period gives you extra time to arrange a refund or exchange.</p><p><strong>Items purchased between 1 November and 24 December 2026 inclusive can be returned for a refund or exchange until 31 January 2027.</strong></p><h3 id="what-condition-must-my-items-be-in">What condition must my items be in?</h3><p>All items must be unworn, unused and in their original resaleable condition, with their original packaging. Our usual returns terms and conditions apply.</p><h3 id="how-do-i-arrange-a-return-or-exchange">How do I arrange a return or exchange?</h3><p>Visit our&#xA0;<a href="https://returns.lanxshoes.com">returns portal</a> with your order number and the email address used to place the order, then follow the instructions to request your refund or exchange.</p><h3 id="what-if-i-purchased-outside-these-dates">What if I purchased outside these dates?</h3><p>Purchases made outside the Christmas amnesty period follow our standard 30-day returns policy.</p>

Buying a Christmas gift? Our extended Christmas returns period gives you extra time to arrange a refund or exchange. Items purchased between 1 November and 24 December 2026 inclusive can be returned for a refund or exchange until 31 January 2027. All

CHRISTMAS RETURNS POLICY

RETURNS & EXCHANGES

UK / EU / US SIZE CONVERSION CHART

How do I measure my feet and choose a shoe size?

MY SHOES ARE A BIT TIGHT, WILL THEY STRETCH?

I HAVE PLANTAR FASCIITIS SO I NEED A PAIR OF BOOTS WITH GOOD ARCH SUPPORT. DO YOUR BOOTS HAVE A CURVE IN THE SOLE FOR ARCH SUPPORT?

SIZING FAQs

Walsh Sneakers

LX-V

LX-R

LX-A

LX-S

LX-B

LX-K

LX-T

LX-U

LX-W

LX-Y

LX-2C

LX-2F

LX-2G

LX-2O

LX-2V

LX -2W

LX-2Z

SHOE LAST INFORMATION

ARE LANX WATERPROOF?

HOW TO CARE FOR AND MAINTAIN WATERPROOF FOOTWEAR

WHO ARE SATRA?

WATERPROOF VS WATER RESISTANT

MY BOOTS ARE LETTING IN WATER

ARE WATERPROOF BOOTS COVERED BY WARRANTY

CAN WATERPROOF BOOTS LOSE THEIR WATERPROOF PERFORMANCE

WATERPROOF FOOTWEAR

HOW TO APPLY LEATHER CONDITIONER

HOW TO APPLY DUBBIN

HOW TO APPLY NUBUCK CLEANER

HOW TO APPLY OIL AND WAXED CREAM

HOW TO APPLY PROTECTOR SPRAY

HOW TO APPLY SADDLE SOAP

HOW TO APPLY SUEDE DRY CLEANER

HOW TO APPLY WAX AND SHINE

HOW TO APPLY WAX POLISH

SHOE CARE

UK & IRELAND SHIPPING & DELIVERY INFORMATION

EU SHIPPING & DELIVERY INFORMATION

REST OF WORLD  & USA SHIPPING & DELIVERY INFORMATION

DO YOU OFFER A CLICK & COLLECT SERVICE?

WHAT SHOULD I DO IF MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED IT?

SHIPPING & DELIVERY

ACCESS OUR RETURNS PORTAL

HOW TO RETURN A FAULTY OR DAMAGED ITEM

ONLINE RETURN FOR REFUND

ONLINE RETURN FOR EXCHANGE

INSTORE RETURNS

REST OF THE WORLD - RETURNS & EXCHANGES

LATE OR MISSING REFUND

CAN I VISIT LANX HQ? STORE OPENING HOURS

ARE DOGS ALLOWED IN STORE

HOW DO I COLLABORATE WITH, BECOME AN AFFILIATE OR HELP PROMOTE LANX?

MANUFACTURERS WARRANTY

DO YOU OFFER GOODYEAR WELTED FOOTWEAR?

DO LANX HAVE A PHONE NUMBER?

ARE LANX BOOTS WATERPROOF?

KLARNA

CLEARPAY

HOW DO I UNSUBSCRIBE / OPT OUT OF SMS AND TEXT MESSAGES

HOW TO OPT OUT OF EMAIL MARKETING

HOW CAN I USE MY BLUE LIGHT CARD DISCOUNT?

GENERAL

RE-LANX REPAIRS

WHAT IS RE-LANX MARKET?

THE GRADES

CAN I PURCHASE RE-LANX IN STORE?

DO I GET WARRANTY?

WHY IS THERE 'BRAND NEW' FOOTWEAR IN THE MARKET?

RE-LANX MARKET

WHAT IS ELIGIBLE FOR TRADE-IN?

HOW MANY LOYALTY CREDITS WILL I EARN?

WHEN WILL I RECEIVE MY LOYALTY CREDITS?

DO I NEED A LANX LOYALTY ACCOUNT?

CAN I TRADE-IN AT A LANX STORE?

WHO PAYS FOR THE POSTAGE?

CAN I TRADE-IN OTHER BRANDS OF FOOTWEAR?

I LIVE OUTSIDE OF THE UK, CAN I USE RE-LANX TRADE IN?

WHAT IF MY LANX ARE IN POOR CONDITION?

WHAT HAPPENS TO THE FOOTWEAR I TRADE IN?

HOW MANY PAIRS CAN I TRADE-IN?

WHAT CAN I SPEND MY LOYALTY CREDITS ON?

CAN LANX REJECT MY TRADE-IN?

RE-LANX TRADE IN

HOW DO I EARN LOYALTY CREDITS?

HOW LONG DO MY LOYALTY CREDITS LAST?

WHEN DO I RECEIVE MY LOYALTY CREDITS?

DURING YOUR EXTENDED CHRISTMAS RETURNS PERIOD, WHEN DO I RECEIVE MY CREDITS?

CAN I USE LOYALTY CREDITS IN-STORE?

HOW DO I ENTER A NEW TIER?

DOES MY TIER STATUS EXPIRE?

CAN I SPEND MY LOYALTY CREDITS ON ACCESSORIES?

CAN I EARN LOYALTY CREDITS ON DISCOUNTED ITEMS?

How do I check how many loyalty credits I have?

CAN I SPEND MY LOYALTY CREDITS AT THE ANNUAL SAMPLE SALE OPEN WEEKEND OR ON SAMPLE FOOTWEAR IN STORE?

WHEN WILL I GET MY BIRTHDAY GIFT?

I WAS MIGRATED ACROSS FROM THE OLD LANX LOYALTY SCHEME. HOW DID YOU CHOOSE WHAT TIER I WAS PLACED INTO?

I FORGOT TO LOG IN BEFORE PLACING MY ORDER, WILL I STILL GET MY LOYALTY CREDITS?

CAN I REDEEM MY LOYALTY CREDITS AND A DIFFERENT DISCOUNT CODE OR VOUCHER?

CAN I USE A GIFT CARD WITH MY LOYALTY CREDITS?

DO I EARN LOYALTY CREDITS FOR PURCHASING A GIFT CARD?

HOW DO I MAKE A LOYALTY ACCOUNT?

I CAN’T ACCESS MY LOYALTY ACCOUNT AS I HAVE FORGOTTEN MY PASSWORD

I ALREADY RECEIVE EMAILS FROM LANX, DOES THIS MEAN I HAVE A LOYALTY ACCOUNT?

I HAVE TWO ACCOUNTS MADE WITH DIFFERENT EMAIL ADDRESSES, CAN I MERGE THEM?

WHAT HAPPENS IF I RETURN AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WHAT HAPPENS IF I EXCHANGE AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WILL I EARN LOYALTY CREDITS ON AN ORDER I RETURN?

WILL I EARN LOYALTY CREDITS IF I EXCHANGE AN ORDER?

IF I REFER A FRIEND, WHEN DO I RECEIVE MY £20 REWARD?

CAN I REFER MORE THAN ONE FRIEND?

WHAT HAPPENS IF THE FRIEND I REFERRED RETURNS THEIR ORDER?

DOES MY REFERRAL LINK TIMEOUT?

CAN I EARN LOYALTY CREDITS ON PAST PURCHASES AFTER JOINING THE LANX LOYALTY PROGRAM?

CHRISTMAS RETURNS POLICYUpdated 2 hours ago

What condition must my items be in?

How do I arrange a return or exchange?

What if I purchased outside these dates?