RE-LANX REPAIRS
HOW DO I GET A QUOTE
To get a quote, simply click here and we will get back to you.
HOW DO I ARRANGE A REPAIR
To arrange a repair, click here
WHAT WE'LL DO
All repairs are carried out by our in-house team or local LANX-approved cobblers. We only use quality materials and components that meet LANX standards. Repairs include (but aren’t limited to): resoling, heel replacement, stitching, eyelets, heel tab
SENDING YOUR FOOTWEAR TO US
Customers are responsible for securely packaging footwear to avoid damage in transit. Once payment is confirmed, we’ll send you a postage label (UK only). LANX is not liable for shoes lost or damaged during return shipping if improperly packaged.
TURNAROUND TIME
Repairs typically take 15 working days from the date we receive your shoes. This can vary during peak times, but we’ll always keep you informed if there’s a delay.
PAYMENT
A full quote will be provided once your form and photos are reviewed if the repair is not covered by Warranty. Payment must be made before any work begins. Repair prices are non-negotiable and based on the scope of work needed.
WHAT'S COVERED (AND WHAT'S NOT)
Repairs are guaranteed for 6 months from the return delivery date. Our guarantee only covers the specific work we’ve done. Damage caused by misuse, neglect, or further wear and tear is not covered.
DECLINED REPAIRS
We reserve the right to decline repairs if:. The shoes are not LANX products. The footwear is beyond reasonable repair. The work requested compromises the structural integrity of the product.
SHOE RESOLING / RESTORE
From time-to-time the soles on your LANX shoes may need to be restored or re-soled, we are here to help...Guide Prices. Note. All repair/ resoling prices above are inclusive of the work that needs to be carried out and shipping both to and from the c