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LANX

Product queries

United Kingdom - Exchanges

United Kingdom - Return For Refund

Rest Of The World - Returns & Exchanges

Faulty & Incorrect Items

Christmas Returns Policy

Instore Return For Exchange

Online Return For Exchange

Instore Return For Refund

Online Return For Refund

Late Or Missing Refund

How To Return International Orders

How To Return Faulty or Damaged Items

making an exchange for the 2nd time

How do I ensure my return is correctly processed when using the return portal?

What should I do if my order is returned due to an incorrect address?

exchanges of shoes worn outside

returning multiple orders

Returning items

Can I combine returns from different orders into one parcel?

Returns and Exchanges

UK SHIPPING & DELIVERY INFORMATION

EU SHIPPING & DELIVERY INFORMATION

REST OF WORLD SHIPPING & DELIVERY INFORMATION

WHERE DO WE SHIP TO?

Do you offer a Click & Collect service?

When are orders processed?

Will I have to pay any duties or taxes on my order?

How will I know if my order has been accepted?

How will I know when my order is dispatched?

My tracking number is not showing any information?

My order has not arrived on time, can you help?

What happens if I am out when you attempt delivery?

My product got lost and/ or damaged, what can you do?

Can I cancel or amend my order?

Do you ship to the Isle of Man and also Jersey?

What should I do if I did not receive an order confirmation email?

What should I do if I've provided an incorrect shipping address?

What should I do if my order says delivered but I haven't received it?

Shipping & Delivery Info

How do I earn loyalty credits?

How long do my loyalty credits last?

When do I receive my loyalty credits?

During your extended Christmas returns period, when do I receive my credits?

Can I use loyalty credits in-store?

What can I spend my loyalty credits on?

How do I enter a new tier?

Does my tier status expire?

Can I spend my loyalty credits on accessories?

Can I earn loyalty credits on discounted items?

How do I check how many loyalty credits I have?

Can I spend my loyalty credits at the annual sample sale open weekend or on sample footwear in store?

When will I get my birthday gift?

I was migrated across from the old LANX loyalty scheme. How did you choose what tier I was placed into?

I forgot to log in before placing my order, will I still get my loyalty credits?

I checked out as a guest, but now I want to join LANX loyalty. Can I still get my loyalty credits?

Can I redeem my loyalty credits and a different discount code or voucher?

Can I use a gift card with my loyalty credits?

Do I earn loyalty credits for purchasing a gift card?

How do I make a loyalty account?

I can’t access my loyalty account as I have forgotten my password.

I already receive emails from LANX, does this mean I have a loyalty account?

I have two accounts made with different email addresses, can I merge them?

What happens if I return an order I redeemed loyalty credits against?

What happens if I exchange an order I redeemed loyalty credits against?

Will I earn loyalty credits on an order I return?

Will I earn loyalty credits if I exchange an order?

Does the 10 pairs Club still exist?

If I refer a friend, when do I receive my £20 reward?

Can I refer more than one friend?

What happens if the friend I referred returns their order?

Does my referral link timeout?

Have a question not covered above?

Earn Build Spend

Can I earn loyalty credits on past purchases after joining the LANX loyalty program?

LANX LOYALTY

Do you do group and wedding discounts?

Why won’t my discount code work?

What happens if I forget my discount code?

What discounts and offers can I get at LANX?

How can I use my Blue Light Card discount?

First order discount in store

Discounts

How do I create / log in to my account?

How do I access my LANX Loyalty Credits?

How do I sign up to your newsletter?

LANX Account

LX-A | Maudsley, Shireburn, Medley, Sabden

LX-B | Aspinall, Sawley, Hayhurst, Beaumont

LX-K | Whitewell

LX-S | Mitton, Dibnah

LX-U | Chipping

LX-V | Ancoats and Didsbury

LX-W | Horwich and Cheadle

LX-Y | Langho

LX-2C | Calder

LX-2F | Farndon

LX-2N | Brinscall

LX-2G  Grindleton, Timperley, hale, haslingden, helmshore and Rishton

LX-2O | Withnell, whalley, dinkley, Garnett, Edisford, Harwood & Reed

LX-2V | Ribchester, Malham, Pendle and Twiston

LX -2W  Ogden, Edgworth and Hothersall

Shoe Last Information

Not Sure What Size to Order?

UK / EU / US Size Conversion Chart

I am a “D/E/F/G/H” fit in other British shoe brands, which LANX shoes should I buy?

Do LANX do wide fitting footwear?

My new LANX shoes are a bit snug, might they stretch and fit better?

Do you offer free exchanges shipping?

Do you offer half sizes?

Is it possible to shop by size?

I have plantar fasciitis so I need a pair of boots with good arch support. Do your boots have a curve in the sole for arch support?

Will I have enough space to put my orthotic insole in LANX shoes?

Why do you have 'Mens' and 'Womens' shoes? Why not just Unisex shoes?

What is the size and fitting like on LANX footwear?

how to measure my feet / what shoe size am i?

What shoe sizes are available?

Sizing Advice FAQs

First Time Wear

General shoe care information

Small Repairs

Shoe Resoling / Restore

How do I get my soles repaired or replaced?

How to apply Leather conditioner

How to apply Dubbin

How to apply Nubuck cleaner

How to apply oil and waxed cream

How to apply protector spray

How to apply Saddle soap

How to apply Suede dry cleaner

How to apply Wax and shine

How to apply Wax polish

Are LANX boots waterproof?

How do I properly care for sneakers made of waxy leather?

Shoe Care, Repairs & Resoling

How do I contact LANX?

How do I collaborate with or help promote LANX?

How do I become a LANX affiliate?

Can I visit LANX HQ?

Do you have any jobs or career opportunities available?

Do the products for sale on this website include VAT?

I bought a pair of shoes at full price, soon after they were discounted,can I be refunded the difference?

I get blisters wearing my new shoes/ boots. What should I do?

Why are LANX shoes priced so high?

How heavy are LANX shoes?

How long do LANX take to break in?

Do you offer goodyear welted footwear?

Do your boots contain plastic/synthetic materials?

Can I wear LANX boots for hiking in and in wet conditions?

Can I search for a specific product on your website?

Why doesn't LANX have a phone number?

Does LANX abide to the sale of goods act?

How do I look after my LANX?

How do LANX footwear fit?

What is the procedure if I purchase online but want to take items home from the store?