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LANX

<div data-accordion-body id="isPasted"><p>We use high quality leather in all our footwear and more often than not our shoes will need to be broken in. Shoes that may feel snug at first will soften over time and you will get a better fit to the shape of your foot. If your new LANX shoes are only a little snug then it is likely you will have a well fitting shoe or boot and you should persevere breaking them in.</p><p>We offer a shoe stretching service, to arrange this, click <a href="https://lanxshoes.com/pages/repair">here</a></p><p><br></p></div>

We use high quality leather in all our footwear and more often than not our shoes will need to be broken in. Shoes that may feel snug at first will soften over time and you will get a better fit to the shape of your foot. If your new LANX shoes are o

MY SHOES ARE A BIT TIGHT, WILL THEY STRETCH?

SIZING FAQs

UK / EU / US SIZE CONVERSION CHART

HOW TO MEASURE MY FEET / WHAT SHOE SIZE AM I?

I HAVE PLANTAR FASCIITIS SO I NEED A PAIR OF BOOTS WITH GOOD ARCH SUPPORT. DO YOUR BOOTS HAVE A CURVE IN THE SOLE FOR ARCH SUPPORT?

Walsh Sneakers | Bromley & Halliwell

LX-V | Ancoats and Didsbury

LX-A | Maudsley, Shireburn, Medley, Sabden

LX-B | Aspinall, Sawley, Hayhurst, Beaumont

LX-K | Whitewell

LX-S | Mitton

LX-U | Chipping

LX-W |  Cheadle

LX-Y | Langho

LX-2C | Irwell, Fallbarn, Newchurch

LX-2F | Farndon, Earby

LX-2G | Grindleton, Timperley, Wiswell, Haslingden, Helmshore, Rishton, Hale, Bacup

LX-2O | Whalley, Dinckley, Reed, Harwood, Edisford, Garnett

LX-2V | Ribchester, Malham, Pendle

LX -2W | Edgworth and Hothersall

LX-2Z | Lytham

SHOE LAST INFORMATION

HOW TO APPLY LEATHER CONDITIONER

HOW TO APPLY DUBBIN

HOW TO APPLY NUBUCK CLEANER

HOW TO APPLY OIL AND WAXED CREAM

HOW TO APPLY PROTECTOR SPRAY

HOW TO APPLY SADDLE SOAP

HOW TO APPLY SUEDE DRY CLEANER

HOW TO APPLY WAX AND SHINE

HOW TO APPLY WAX POLISH

SHOE CARE

UK SHIPPING & DELIVERY INFORMATION

EU SHIPPING & DELIVERY INFORMATION

REST OF WORLD SHIPPING & DELIVERY INFORMATION

DO YOU OFFER A CLICK & COLLECT SERVICE?

WILL I HAVE TO PAY ANY DUTIES OR TAXES ON MY ORDER?

WHAT SHOULD I DO IF MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED IT?

SHIPPING & DELIVERY

ACCESS OUR RETURNS PORTAL

HOW TO RETURN A FAULTY OR DAMAGED ITEM

ONLINE RETURN FOR REFUND

ONLINE RETURN FOR EXCHANGE

INSTORE RETURNS

REST OF THE WORLD - RETURNS & EXCHANGES

LATE OR MISSING REFUND

RETURNS & EXCHANGES

CAN I VISIT LANX HQ?

ARE DOGS ALLOWED IN STORE

HOW DO I COLLABORATE WITH, BECOME AN AFFILIATE OR HELP PROMOTE LANX?

DO YOU OFFER GOODYEAR WELTED FOOTWEAR?

DO LANX HAVE A PHONE NUMBER?

ARE LANX BOOTS WATERPROOF?

KLARNA

CLEARPAY

HOW DO I UNSUBSCRIBE / OPT OUT OF SMS AND TEXT MESSAGES

HOW TO OPT OUT OF EMAIL MARKETING

HOW CAN I USE MY BLUE LIGHT CARD DISCOUNT?

GENERAL

HOW DO I GET A QUOTE

HOW DO I ARRANGE A REPAIR

WHAT WE'LL DO

SENDING YOUR FOOTWEAR TO US

TURNAROUND TIME

PAYMENT

WHAT'S COVERED (AND WHAT'S NOT)

DECLINED REPAIRS

SHOE RESOLING / RESTORE

Reporting a faulty or damaged item

RE-LANX REPAIRS

WHAT IS ELIGIBLE FOR TRADE-IN?

HOW MANY LOYALTY CREDITS WILL I EARN?

WHEN WILL I RECEIVE MY LOYALTY CREDITS?

DO I NEED A LANX LOYALTY ACCOUNT?

CAN I TRADE-IN AT A LANX STORE?

WHO PAYS FOR THE POSTAGE?

CAN I TRADE-IN OTHER BRANDS OF FOOTWEAR?

I LIVE OUTSIDE OF THE UK, CAN I USE RE-LANX TRADE IN?

WHAT IF MY LANX ARE IN POOR CONDITION?

WHAT HAPPENS TO THE FOOTWEAR I TRADE IN?

HOW MANY PAIRS CAN I TRADE-IN?

WHAT CAN I SPEND MY LOYALTY CREDITS ON?

CAN LANX REJECT MY TRADE-IN?

RE-LANX TRADE IN

HOW DO I EARN LOYALTY CREDITS?

HOW LONG DO MY LOYALTY CREDITS LAST?

WHEN DO I RECEIVE MY LOYALTY CREDITS?

DURING YOUR EXTENDED CHRISTMAS RETURNS PERIOD, WHEN DO I RECEIVE MY CREDITS?

CAN I USE LOYALTY CREDITS IN-STORE?

HOW DO I ENTER A NEW TIER?

DOES MY TIER STATUS EXPIRE?

CAN I SPEND MY LOYALTY CREDITS ON ACCESSORIES?

CAN I EARN LOYALTY CREDITS ON DISCOUNTED ITEMS?

How do I check how many loyalty credits I have?

CAN I SPEND MY LOYALTY CREDITS AT THE ANNUAL SAMPLE SALE OPEN WEEKEND OR ON SAMPLE FOOTWEAR IN STORE?

WHEN WILL I GET MY BIRTHDAY GIFT?

I WAS MIGRATED ACROSS FROM THE OLD LANX LOYALTY SCHEME. HOW DID YOU CHOOSE WHAT TIER I WAS PLACED INTO?

I FORGOT TO LOG IN BEFORE PLACING MY ORDER, WILL I STILL GET MY LOYALTY CREDITS?

I CHECKED OUT AS A GUEST, BUT NOW I WANT TO JOIN LANX LOYALTY. CAN I STILL GET MY LOYALTY CREDITS?

CAN I REDEEM MY LOYALTY CREDITS AND A DIFFERENT DISCOUNT CODE OR VOUCHER?

CAN I USE A GIFT CARD WITH MY LOYALTY CREDITS?

DO I EARN LOYALTY CREDITS FOR PURCHASING A GIFT CARD?

HOW DO I MAKE A LOYALTY ACCOUNT?

I CAN’T ACCESS MY LOYALTY ACCOUNT AS I HAVE FORGOTTEN MY PASSWORD

I ALREADY RECEIVE EMAILS FROM LANX, DOES THIS MEAN I HAVE A LOYALTY ACCOUNT?

I HAVE TWO ACCOUNTS MADE WITH DIFFERENT EMAIL ADDRESSES, CAN I MERGE THEM?

WHAT HAPPENS IF I RETURN AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WHAT HAPPENS IF I EXCHANGE AN ORDER I REDEEMED LOYALTY CREDITS AGAINST?

WILL I EARN LOYALTY CREDITS ON AN ORDER I RETURN?

WILL I EARN LOYALTY CREDITS IF I EXCHANGE AN ORDER?

IF I REFER A FRIEND, WHEN DO I RECEIVE MY £20 REWARD?

CAN I REFER MORE THAN ONE FRIEND?

WHAT HAPPENS IF THE FRIEND I REFERRED RETURNS THEIR ORDER?

DOES MY REFERRAL LINK TIMEOUT?

CAN I EARN LOYALTY CREDITS ON PAST PURCHASES AFTER JOINING THE LANX LOYALTY PROGRAM?

MY SHOES ARE A BIT TIGHT, WILL THEY STRETCH?Updated 20 days ago